Bush 28.8 Volts Cordless Vacuum Cleaner

• Ensure the ambient room temperature is not too high or low. 

• Check that the battery is fully charged. 

• Allow the vacuum cleaner time to cool down before charging the battery again. 

• Check that the pre-motor filter is not blocked or needs cleaning. 

• Check that the post-motor filter is not blocked or needs cleaning. 

• Check that the floor head brush roll is not blocked or needs cleaning. 

• Remove and check any attached accessories for blockages. 

• Check that the dust container is not full and is properly attached to the handheld unit. 
• Check that the pre-motor filter is not blocked or needs cleaning.

• Check that the post-motor filter is not blocked or needs cleaning. 

• Check that the floor head brush roll is not blocked or needs cleaning. 

• Allow the vacuum cleaner to cool down in case it has overheated. 
• Check the battery charge level on the vacuum cleaner.
• Check that the dust container is not full and is properly attached to the handheld unit. 
• Check that the pre-motor filter is not blocked or needs cleaning.
  
  

• Check that the post-motor filter is not blocked or needs cleaning. 
• Check that the floor head brush roll is not blocked or needs cleaning. 

• Remove hair from the floor head brush roll by carefully using a pair of scissors. Ensure the bristles are not cut. 

• Remove hair and debris from attached accessories by pressing the release button, then pulling to remove accessories away from the unit. Use a pair of long nose pliers, a thin long wire, or a narrow screwdriver to remove the hair or debris. Push the accessory back in to reattach. 

1. Press the dust container release button, then pull out the dust container. 

2. Lift the cyclone filter out from the dust container. 

3. Turn the filter assembly head anti-clockwise to disassemble the cyclone filter. 

4. Lift out the pre-motor filter. Shake off any dust. 

5. Wash the pre-motor filter, filter assembly head, and cyclone filter with water, then allow to thoroughly dry.  

6. Replace the pre-motor filter. 

7. Replace the filter assembly head, turn clock-wise to assemble the cyclone filter. 

8. Replace the cyclone filter into the dust container. 

9. Carefully re-attach the dust container. 

1. Turn the post-motor filter cover anti-clockwise until the unlock icon is lined up with the arrow icon on the handheld unit. 

2. Remove the post-motor cover. 

3. Remove the post-motor filter. 

4. Wash the post-motor filter under running water, then allow the filter to thoroughly dry. 

5. Replace the post-motor filter. 

6. Replace the post-motor cover, then turn the post-motor cover clock-wise until the lock icon is lined up with the arrow icon on the handheld unit. 

1. Press the release button, then pull the floor head away from the extension tube. 

2. Lay the floor head upside down. 

3. Locate and unlock, then remove the brush roll lock. 

4. Push the brush roll away from the floor head. 

5. Remove any trapped hair or debris. This can be done by carefully using a pair of scissors to cut through hair. Ensure you do nor cut the floor head roller bristles. 

To charge the vacuum, try the following:

1. Insert the removable battery into the main unit until you hear a click.

2. Mount the vacuum cleaner on the wall bracket. Alternatively, you can charge the vacuum off the wall bracket.

3. Insert the charge cable into the charging port.

4. Plug the mains adapter into the mains socket.

5. The battery light indicators show the charge status. Click here to see what each battery light indicator means.

To view our interactive guide on the vacuum, please click here.

If your vacuum is experiencing a loss of suction, please try the following:

• Check for any debris or blockages in the tubing and main body.
• Ensure the filter has been cleaned and left to dry as per the maintenance and care instructions.
• Check to see if the issue is happening on all attachments. If it is happening with a particular attachment then check there is no damage to this attachment and it is fitted correctly.

If you are still experiencing issues, please get in touch with the support team using the contact details on this page.

If the vacuum isn’t charging, please try the following:

• Try an alternative plug socket.
• Ensure there is no debris stuck in the charging port or at the end of the charging cable.
• Gently wipe the end of the charging cable with a clean, dry cloth.

If you are still experiencing issues, please get in touch with the support team using the contact details on this page.

If the vacuum is not turning on, please try the following:

• Try an alternative plug socket.
• Change the fuse in the plug.

If there is light and sound but the unit isn’t turning on fully, please ensure the vacuum has been cleaned correctly; check for blockages and clean the filter.

If you are still experiencing issues, please get in touch with the support team using the contact details on this page.

If the vacuum is hard to push, please check try the following:

• Check for any blockages or debris in the floorhead.
• Change the pile adjustment setting for the floorhead if available on the model (please refer to the user manual for the location).
• Check if the issue occurs on different floor types, as thick carpets will be harder to push on.

If you are still experiencing issues, please get in touch with the support team using the contact details on this page.

Check that the dust container is fully clipped into place. Follow any symbols on the dust container and twist/clip on securely.

Check that the dust container is fully clipped into place. Follow any symbols on the dust container and twist/clip on securely.

It is normal for the vacuum to make noise during operation. If the vacuum is making unusual or excessive noises, check the following:

• Check the filter is secure in the dust container as it may be rattling.
• Clean the filter thoroughly to remove any dirt and debris.
• Securely fasten the dust container to prevent parts from moving.
• Check the floor head for any dirt or damage which may be causing the sound.

If the brush roll isn't spinning, check the following:

1. Turn off and unplug the vacuum.
2. Remove any hair or debris that is tangled around the brush roll.
3. Check that the belt on the brush roll is securely attached.

Please note, this only applies to models that have a spinning brush roll.

If the brush roll isn't spinning, check the following:

1. Turn off and unplug the vacuum.
2. Remove any hair or debris that is tangled around the brush roll.
3. Check that the belt on the brush roll is securely attached.

Please note, this only applies to models that have a spinning brush roll.