Bush 50 Inch Smart 4K UHD HDR LED Freeview TV

Please visit here for support on setting your Sky remote to work with your TV.

Yes, this TV does have Netflix, please go the app portal where you will  see the logo.

Please watch the below video to perform a camera test on the remote using a smartphone. This will allow you to see if the remote is producing a signal.

Check that all connections are fully inserted on both your TV and viewing source (for example, an aerial or a Sky box). If the issue persists, please try the following.

1. Unplug the TV from the wall and disconnect any external devices.
2. Hold down the manual button on the unit for 30 seconds (if unsure of location please refer to the user manual).
3. Plug the TV back into a mains socket.

Please see how to perform a power reset here: 

If this has not resolved the issue, please contact us using the details on the right hand side of this page and provide us with the model number and serial number of the TV.

The Network menu is not available when viewing a HDMI source. Change the source using the Source Button on the TV remote to Digital/Side AV/Back AV and open the menu to provide full access to the network settings.

Unfortunately, this app is not currently available on this TV. You can access this app by using an external streaming device, such as an Amazon Firestick, to download and use this app.

To access Freeview channels, the TV will need to be tuned into a digital aerial. Connecting the TV to the internet will allow you to access the SMART features and applications on the TV, but not the full channel list.

For more information on how to retune your TV, please use the interactive digital user guide at the bottom of this page.

If the TV is disconnecting from the internet, we would recommend trying the following:

• If multiple variations of your router appear in the network selection screen, select the one which does not have 5GHz at the end.
• Check that the TV is not situated too close or too far from the router, and that there are no obstructions that may be physically blocking the signal.
• Reset the WiFi router.
• Check if other devices are experiencing the same issue, or if it happens at a particular time. This may suggest there is an event triggering this loss of connection.

If you have purchased a universal remote, it should come with an instruction guide as to how to pair the remote with the TV. It will often have a list of codes for different brands. Locate the codes for this brand of TV, and follow the instructions to pair together.

If the TV is missing some channels, we would recommend carrying out an automatic channel scan to tune in these channels, and if necessary trying a First Time Installation or Factory Reset through the menu.

If this has not resolved the issue, you can check for any issues with the signal in your areal using the Freeview website here.

For more information on how to retune your TV, please use the interactive digital user guide at the bottom of this page.

You can use a digital aerial on this TV to access Freeview channels. This can be an external aerial that has been fitted by an engineer, or an indoor aerial that you can purchase and fit yourself.

If purchasing an indoor aerial, we would recommend checking the distance from the transmitter as aerials will have a different range specified on the product box. You can check the distance from your nearest transmitter using the Freeview coverage checker here.

This should help to identify what aerial you will need, and what distance range would be required for your location.

Ensure the TV is plugged into a mains socket and, if necessary, try an alternative mains socket. An extension lead does not always supply the TV with sufficient power, so the TV may not be able to turn on fully if connected this way.

We would recommend trying the below steps:

1. Unplug the TV from the wall and disconnect any external devices.
2. Hold down the manual button on the unit for 30 seconds (if unsure of location please refer to the user manual).
3. Plug the TV back into a mains socket.

Please see how to perform a power reset here: 

If this has not resolved the issue, please contact us using the details on the right hand side of this page.

To connect to the internet try the following steps:

1. Open the Menu.
2. Navigate to Settings.
3. Navigate to Network settings.
4. Follow the on-screen instructions to connect the TV to the internet.

For more information on connecting your TV to the internet, please use the interactive digital user guide at the bottom of this page.

If the TV menu is scrolling by itself, check that the button on the remote is not pressed down. If this does not resolve the issue, try the following:

1. Unplug the TV from the wall and disconnect any external devices.
2. Hold down the manual button on the unit for 30 seconds (if unsure of location please refer to the user manual).
3. Plug the TV back into a mains socket.

Please see how to perform a power reset here: 

If this has not resolved the issue, please contact us using the details on the right hand side of this page and provide us with the model number and serial number of the TV.

The TV may be blank or flickering due to the settings that have been chosen. To resolve this issue, try amending the following on your TV using these steps:

1. Open the TV menu.
2. Scroll to Settings.
3. Scroll to System.
4. Scroll to Device Settings.
5. Disable ALLM (Auto Low Latency Mode) if your TV has this setting.
6. If your TV does not have ALLM, or turning ALLM off does not resolve the issue, scroll to Picture Settings.
7. Adjust the Picture Mode to take it off ‘Game Mode’.

If not resolved, in the Xbox settings, try the following steps:

1. Go to Settings.
2. Go to General.
3. Go to TV & Display Options.
4. Go to Video Fidelity & Overscan.
5. Go to Colour Depth and change to 12 bit.

If the issue is still persisting, please get in touch with the support team using the contact details on this page.

Due to recent legislation changes, all TVs require a PIN to operate. If your TV is asking for a PIN since a recent update, follow the below steps to set the PIN.

1. If or when prompted to set a PIN, press ‘OK’ on the remote.
2. Then, enter a four-digit pin.
3. Once you have entered the four-digit PIN, it should automatically highlight ‘re-enter’ PIN.
4. If it does not automatically highlight, press the down button on the remote and enter your PIN again.  
5. Your PIN will now save. Make sure to also write down the PIN and keep it somewhere safe in case you are asked for it again.
6. If you experience any issues when entering your PIN such as the screen freezing, turn the television on and off again. Then, follow the onscreen instructions to enter your PIN.  

PS5 

1.       Head to the PS5 Home.  

2.       Select” Settings” from the top-right or using the Game Bar.  

3.       Choose “Screen and Video.”  

4.       Select “Video Output.”  

5.       Choose “VRR” and set it to “Disabled.” 

Xbox One 

1.       On your Xbox One console, go to the "Settings" menu.  

2.       Select the "Display & sound" tab.  

3.       Select the "Video output" tab.  

4.       Scroll down to the "Advanced video settings" section.  

5.      Untick the "Allow variable refresh rate" option. 

For more in-depth guidance read our Blog here.  

No, the update is optional so if you would prefer to keep your TV with its existing features and functions you can. However, the new update is intended to upgrade your TV, adding new and better functionality.

The new update will give you a new home screen, the TiVo OS home screen pulls together all of your streaming platforms into one place. The new update will give you access to the Disney+ app direct from the TV. It will also include the new Watchlist feature that will allow you to create a personalised watch list of programmes and films, both free and paid. Meaning your favourite films and programmes can be found together in one space.  

All network settings and log in details for apps you already use should be retained during this update. However, if you would like to change anything, the settings menu can be found by pressing the Home button on the remote, scrolling left and then down to the bottom of the screen to the settings menu.

To add an item to your watchlist press the Home button on the remote. Navigate the show item you wish to add (e.g. scroll Left, then Free, select a film) and select “+Watchlist”.  

To access your watchlist from the home screen scroll left to the main menu, then down to Watchlist, select the item you wish to watch and press ok. Choose the desired platform to watch it on e.g. prime video and press ok or to remove it from your Watchlist, scroll to “Watchlist” and press OK. 

To access all apps including Disney plus, press the home button on the remote, scroll to the apps section and press ok to open the desired app.

To view programmes on live TV now, scroll to the Freeview On Now section on the home screen and press OK to view the programme.

To access the EPG or electronic program guide for live TV, scroll to Freeview Guide on the home screen and press OK on the remote.

Yes! The TiVo update will give you access to Disney+ direct on your TV.