BUSH 19INCH HD READY TV

Please visit here for support on setting your Sky remote to work with your TV.

Please watch the below video to perform a camera test on the remote using a smartphone. This will allow you to see if the remote is producing a signal.

If your TV is not turning on and all you can see is the standby light flashing, there may be a power supply or software issue. If you experience this follow the troubleshooting below.

• Unplug your TV from mains power
• Find the Standby Button on your the TV and hold it in (if unsure, refer to your manual to find this)
• While still holding the standby button, Reconnect the TV to the power
• If your TV is connected to an extension lead, please try connecting it directly to the mains as power consumption issues may cause this fault

If you continue to have issues with the standby light flashing please call our helpline on 0345 604 0105 with your TV’s Model and Serial Number.

This TV is not a SMART TV so cannot connect to the internet. You can connect an external streaming device, such as a Firestick, into the HDMI port on the TV to use the internet.

Check that all connections are fully inserted on both your TV and viewing source (for example, an aerial or a Sky box). If the issue persists, please try the following.

1. Unplug the TV from the wall and disconnect any external devices.
2. Hold down the manual button on the unit for 30 seconds (if unsure of location please refer to the user manual).
3. Plug the TV back into a mains socket.

Please see how to perform a power reset here:

If this has not resolved the issue, please contact us using the details on the right hand side of this page and provide us with the model number and serial number of the TV.

If you have purchased a universal remote, it should come with an instruction guide as to how to pair the remote with the TV. It will often have a list of codes for different brands. Locate the codes for this brand of TV, and follow the instructions to pair together.

If the TV is missing some channels, we would recommend carrying out an automatic channel scan to tune in these channels, and if necessary trying a First Time Installation or Factory Reset through the menu.

If this has not resolved the issue, you can check for any issues with the signal in your area using the Freeview website here.

For more information on how to retune your TV, please use the interactive digital user guide at the bottom of this page.

You can use a digital aerial on this TV to access Freeview channels. This can be an external aerial that has been fitted by an engineer, or an indoor aerial that you can purchase and fit yourself.

If purchasing an indoor aerial, we would recommend checking the distance from the transmitter as aerials will have a different range specified on the product box. You can check the distance from your nearest transmitter using the Freeview coverage checker here.

This should help to identify what aerial you will need, and what distance range would be required for your location.

Ensure the TV is plugged into a mains socket and, if necessary, try an alternative mains socket. An extension lead does not always supply the TV with sufficient power, so the TV may not be able to turn on fully if connected this way.

We would recommend trying the below steps:

1. Unplug the TV from the wall and disconnect any external devices.
2. Hold down the manual button on the unit for 30 seconds (if unsure of location please refer to the user manual).
3. Plug the TV back into a mains socket.

If this has not resolved the issue, please contact us using the details on the right hand side of this page.

Please see how to perform a power reset here: 

PS5 

1.       Head to the PS5 Home.  

2.       Select” Settings” from the top-right or using the Game Bar.  

3.       Choose “Screen and Video.”  

4.       Select “Video Output.”  

5.       Choose “VRR” and set it to “Disabled.” 

Xbox One 

1.       On your Xbox One console, go to the "Settings" menu.  

2.       Select the "Display & sound" tab.  

3.       Select the "Video output" tab.  

4.       Scroll down to the "Advanced video settings" section.  

5.      Untick the "Allow variable refresh rate" option. 

For more in-depth guidance read our Blog here.