Philips AE8000 Portable Internet Radio

If you are unable to resolve the issue, then please either call us using the phone number on this page OR click HERE to arrange a return or exchange.

If you are missing radio stations, we would recommend performing an automatic channel scan on your radio and trying the following:

• Move the radio to an open location, close to a window if possible.
• Locate it further away from other devices to avoid any interference.
• Extend the antenna fully and, if necessary, adjust to receive the strongest signal.

If you are still missing stations, it may be down to your signal coverage. You can check the digital signal coverage in your area using this website here.

We would recommend checking the following if your radio has no sound:

• Ensure the volume is turned up fully.
• Check if this is occurring on all stations, as it may be down to poor signal from a particular station.

If the issue is still occurring, try a power reset:

1. Disconnect the radio from mains/battery power.
2. Holding down Power/Standby button for 30 seconds.
3. Reconnecting the radio up and trying again.

If this has not resolved the issue, please use the contact details on this page to get further support.

To make the most out of your radio and get better signal we recommend the following:

• Move the radio to an open location, close to a window if possible.
• Locate it a bit further away from other devices to avoid any interference.
• Extend the antenna fully and, if necessary, adjust to receive the strongest signal.

For more information about the digital radio signal in your area, we would advise checking the signal information on this website here.

To check the stations available in your area, please use this online postcode checker provided by getdigitalradio.com here.

If the radio has no power, try the following:

• Quick press the Standby button to ensure it is not in Standby mode.
• Try an alternative mains plug socket.
• Change the fuse in the plug.

If the issue remains, please get in touch with the support team by using the contact details on this page.