eufy RoboVac 35C T2117 Cordless Robot Vacuum Cleaner

If your robot vacuum has no power, check the following: 

• Check the app to see if there are notifications for issues with the robot vacuum. 
• Check that the power button has been pressed to switch on the robot vacuum. 
• Ensure the robot vacuum docked properly on the charging base. 
• Check that the charging base is plugged into the mains and powered on. 
• Clean the charging contacts using a soft non-abrasive cloth, clean the charging contacts on both the charging base and robot vacuum. 
• Check and clean the dust container filter and ensure the dust capture chamber is not blocked. 
• Check the side brushes and roller brush for any debris build up or blockages. 

If your robot vacuum has stopped working, check the following: 

• Check the app to see if there are notifications for issues with the robot vacuum. 
• Check the battery status, if the battery status is low when the robot vacuum started the clean and it doesn't have enough charge to return to the charging base, it will stop. Check the instruction manual for this procedure. 
• Check that the wheels are not obstructed. 
• Check the sensors. If the sensors on the robot vacuum are not clean, this can cause it to stop. 
• Check and empty the dust container if needed. 
• Check the side brushes and roller brush for any debris build up or blockages. 
• Try factory resetting the robot vacuum, as this can remove any software glitches that could be preventing it from charging. Check the instruction manual for this procedure. 

If your robot vacuum is spinning in circles, check the following: 

• Check the app to see if there are notifications for issues with the robot vacuum. 
• Check the sensors on the robot vacuum. If the sensors on the robot vacuum are not clean, this can cause it to spin in circles. 
• Check that the wheels are not obstructed. 
• Reduce the amount of bright light on the cleaning area and remove any mirrors that are the same height as the robot vacuum. 
• If the robot vacuum is in a tight space with objects that are close together, move the objects. 
• Place the robot vac back onto the charging base and create a new map. Check the instruction manual for this procedure. 

If your robot vacuum has a loss of suction, check the following: 

• Check the app to see if there are notifications for issues with the robot vacuum. 
• Check to see if the dust container requires emptying and empty if required. 
• Remove and check that the roller brush is not clogged. Check the instruction manual for this procedure. 
• Open the app and check that the suction setting on the app is set to the correct setting for the floor that is being cleaned. 
• Check and clean the dust container filter. 

If some areas of the map have not been swept, check the following: 

• Open the app and check to see if there are any no-go zones added to the map. 
• Ensure the mapped area is free of objects that are close together. 
• The robot vacuum is designed with side brushes that spin, directing dust from the side of its path. Because of this it may not be possible to clean right into the corners of the room. 
• Ensure that the correct suction setting has been selected for the cleaning surface. 
• Manually remove any hard to remove residue before using the robot vacuum. 
• Try to reduce the amount of direct sunlight coming into the room. 
• Check and clean the sensors on the robot vacuum. 

Delete the current map and create a new one. Check the instruction manual for this process.