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Henry HVR 160-11 Bagged Cylinder Vacuum Cleaner

Product details

  • Brand: Henry
  • Catalogue number: 824/6914
  • Manufacturer's number: 907321

Numatic Support

UK: Eire:
01460 68600 +44 1460 68600
Mon-Thu: Fri: Sat-Sun:
8am to 5pm 8am to 4pm Closed

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FAQs

● Keep your machine clean. 

● Keep filters clean. 

● Use filter bags, they will enhance performance and help keep machine clean. 

● Use a Numatic original filter bag under fine dust conditions. 

● Keep hoses and tubes clear. 

● Replace any worn or damaged parts immediately. 

● Regularly examine the power cord. If damage is found such as cracking or ageing the power cord must be replaced by a competent person using the correct Numatic original part. 

● Change dust bag frequently. 

● Keep diffuser filter (where fitted) clean. 

● Only use the brushes provided with the machine. The use of other brushes may impair safety

If your vacuum is experiencing a loss of suction, please try the following:

  • Check for any debris or blockages in the tubing and main body.
  • Ensure the filter has been cleaned and left to dry as per the maintenance and care instructions.
  • Check to see if the issue is happening on all attachments. If it is happening with a particular attachment then check there is no damage to this attachment and it is fitted correctly.

If you are still experiencing issues, please get in touch with the support team using the contact details on this page.

If the vacuum is not turning on, please try the following:

  • Try an alternative plug socket.
  • Change the fuse in the plug.

If there is light and sound but the unit isn’t turning on fully, please ensure the vacuum has been cleaned correctly; check for blockages and clean the filter.

If you are still experiencing issues, please get in touch with the support team using the contact details on this page.

If the vacuum is hard to push, please check try the following:

  • Check for any blockages or debris in the floorhead.
  • Change the pile adjustment setting for the floorhead if available on the model (please refer to the user manual for the location).
  • Check if the issue occurs on different floor types, as thick carpets will be harder to push on.

If you are still experiencing issues, please get in touch with the support team using the contact details on this page.

Check that the dust container is fully clipped into place. Follow any symbols on the dust container and twist/clip on securely.

It is normal for the vacuum to make noise during operation. If the vacuum is making unusual or excessive noises, check the following:

  • Check the filter is secure in the dust container as it may be rattling.
  • Clean the filter thoroughly to remove any dirt and debris.
  • Securely fasten the dust container to prevent parts from moving.
  • Check the floor head for any dirt or damage which may be causing the sound.

If the brush roll isn't spinning, check the following:

  1. Turn off and unplug the vacuum.
  2. Remove any hair or debris that is tangled around the brush roll.
  3. Check that the belt on the brush roll is securely attached.

Please note, this only applies to models that have a spinning brush roll.

Questions & answers

How-to videos

  • How to change your plugs fuse

  • How to solve suction issues on your vacuum

Interactive Help

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.

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