Amazon Echo Show - Black

• Check that the device in in CD mode. 
• Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again. 
• Check the disc tray for any packaging or debris that may be covering the disc sensor. 
• Try different CDs to check it is not an issue with a specific disc. 
• Use an original audio CD and not a copy as sometimes copied CDs may not play due to formatting.

• Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again. 
• Check the disc tray for any packaging or debris that may be covering the disc sensor. 
• Try different CDs to check it is not an issue with a specific disc. 
• Use an original audio CD and not a copy as sometimes copied CDs may not play due to formatting. 
• Check any discs for marks/scratches that could be causing it to skip.

• Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again. 
• Extend the aerial/antenna if your unit has one. 
• Adjust the tuning wheel/dial slowly to navigate through the stations to find the best signal. 
• Move away from other electrical appliances that could disturb the signal. 
• Move the device to another location, preferably an open location near windows/doors.

• Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again. 
• Try an alternative mains plug socket. 
• Change the fuse in the plug. 
• Quick press the On/Off or Standby button to ensure the unit is not in Standby.

• If you are listening to radio through the device, it could be signal related so try retuning and try another station. 
• Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again. 
• Try an alternative disc to ensure it is not an issue with the disc. 
• Move away from other electrical appliances that could disturb the signal. 

Please note: Factory resetting your device will delete all device settings.

Reset the device with the button.

1. Press and hold the Mute button and the Volume Down buttons until the Amazon logo appears.
2. Follow the on-screen instructions to set the device back up.

Reset the device with the on-screen menu.

1. Either say 'Go to settings' or swipe down and select Settings.
2. Select Device Options.
3. Select Reset to Factory Defaults.
4. Follow the on-screen instructions to set the device back up.

1. Either say 'Go to settings' or swipe down and select Settings.
2. Select Device Options.
3. Select Check for Software Updates.
4. Follow any on-screen prompts to check or install updates.

If the device has any issues with the Bluetooth connection there are some steps you can try to rectify this:

• Check that the device is using the latest software.                                      
  • Either say 'Go to settings' or swipe down and select Settings. 
  • Select Device Options.
  • Select Check for Software Updates.
  • Follow any on-screen prompts to check or install updates.
• Ensure the Echo is positioned away from other devices that may cause inteference. Devices like microwaves or other wireless devices can interfere with the signal.
• Ensure the device is close to the Echo when pairing.
• Try unpairing and repairing the devices.
• Try pairing any Bluetooth devices to another device to check if other devices experience the same issue.
• Try rebooting both the Echo device and the desired device to pair with.

 Note: If your device loses internet connection and won't reconnect, first try to Restart Your Alexa Enabled Device. If that doesn't work, or if your device has intermittent connectivity issues, try the following:

• Make sure that your Echo device is within 30 feet (or 10 meters) of your wireless router.
• Check that your Echo device is away from any devices that cause interference.
• Check that your router is working with other devices.
• If you have several devices connected to your Wi-Fi network, turn some of them off  temporarily.
• If your Wi-Fi password recently changed, Update the Wi-Fi Settings for Your Echo Device or Update the Wi-Fi Settings on Your Echo Show.
• If your device is still having intermittent connection issues, Reset Your Echo Device.   

Ensure any desired devices are ready in pairing mode.

1. Either say 'Go to settings' or swipe down and select Settings. 
2. Select Bluetooth.
3. Select the device from the list of devices to connect to.