Roberts Zoombox 2 DAB Radio

If you are missing radio stations, we would recommend performing an automatic channel scan on your radio and trying the following:

• Move the radio to an open location, close to a window if possible.
• Locate it further away from other devices to avoid any interference.
• Extend the antenna fully and, if necessary, adjust to receive the strongest signal.

If you are still missing stations, it may be down to your signal coverage. You can check the digital signal coverage in your area using this website here.

We would recommend checking the following if your radio has no sound:

• Ensure the volume is turned up fully.
• Check if this is occurring on all stations, as it may be down to poor signal from a particular station.

If the issue is still occurring, try a power reset:

1. Disconnect the radio from mains/battery power.
2. Holding down Power/Standby button for 30 seconds.
3. Reconnecting the radio up and trying again.

If this has not resolved the issue, please use the contact details on this page to get further support.

To make the most out of your radio and get better signal we recommend the following:

• Move the radio to an open location, close to a window if possible.
• Locate it a bit further away from other devices to avoid any interference.
• Extend the antenna fully and, if necessary, adjust to receive the strongest signal.

For more information about the digital radio signal in your area, we would advise checking the signal information on this website here.

To check the stations available in your area, please use this online postcode checker provided by getdigitalradio.com here.

If the radio has no power, try the following:

• Quick press the Standby button to ensure it is not in Standby mode.
• Try an alternative mains plug socket.
• Change the fuse in the plug.

If the issue remains, please get in touch with the support team by using the contact details on this page.

• Check that the device in in CD mode. 
• Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again. 
• Check the disc tray for any packaging or debris that may be covering the disc sensor. 
• Try different CDs to check it is not an issue with a specific disc. 
• Use an original audio CD and not a copy as sometimes copied CDs may not play due to formatting.

• Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again. 
• Check the disc tray for any packaging or debris that may be covering the disc sensor. 
• Try different CDs to check it is not an issue with a specific disc. 
• Use an original audio CD and not a copy as sometimes copied CDs may not play due to formatting. 
• Check any discs for marks/scratches that could be causing it to skip.

• Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again. 
• Extend the aerial/antenna if your unit has one. 
• Adjust the tuning wheel/dial slowly to navigate through the stations to find the best signal. 
• Move away from other electrical appliances that could disturb the signal. 
• Move the device to another location, preferably an open location near windows/doors.

• Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again. 
• Try an alternative mains plug socket. 
• Change the fuse in the plug. 
• Quick press the On/Off or Standby button to ensure the unit is not in Standby.

• If you are listening to radio through the device, it could be signal related so try retuning and try another station. 
• Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again. 
• Try an alternative disc to ensure it is not an issue with the disc. 
• Move away from other electrical appliances that could disturb the signal.