Roberts ZoomBox 3 Boombox - White
863/3998
Product details
- Brand: Roberts
- Catalogue number: 863/3998
- Manufacturer's number: ZOOMBOX3
Roberts Product Support
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Useful links
Online supportFAQs
If CD discs are not playing, try the following:
- Check that the device in in CD mode.
- Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again.
- Check the disc tray for any packaging or debris that may be covering the disc sensor.
- Try different CDs to check it is not an issue with a specific disc.
- Use an original audio CD and not a copy as sometimes copied CDs may not play due to formatting.
If the issue remains, please get in touch with the support team using the details on this page.
If discs are skipping, try the following:
- Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again.
- Check the disc tray for any packaging or debris that may be covering the disc sensor.
- Try different CDs to check it is not an issue with a specific disc.
- Use an original audio CD and not a copy as sometimes copied CDs may not play due to formatting.
- Check any discs for marks/scratches that could be causing it to skip.
If the issue remains, please get in touch with the support team using the details on this page.
If the radio reception is poor, try the following:
- Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again.
- Extend the aerial/antenna if your unit has one.
- Adjust the tuning wheel/dial slowly to navigate through the stations to find the best signal.
- Move away from other electrical appliances that could disturb the signal.
- Move the device to another location, preferably an open location near windows/doors.
If the issue remains, please get in touch with the support team using the details on this page.
If the device isn’t turning on, check the following:
- Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again.
- Try an alternative mains plug socket.
- Change the fuse in the plug.
- Quick press the On/Off or Standby button to ensure the unit is not in Standby.
If the issue remains, please get in touch with the support team using the details on this page.
If the sound quality is distorted, check the following:
- If you are listening to radio through the device, it could be signal related so try retuning and try another station.
- Try a power reset. Unplug the device from any power, hold down the On/Off button for 15 seconds, plug back in, and try again.
- Try an alternative disc to ensure it is not an issue with the disc.
- Move away from other electrical appliances that could disturb the signal.
If the issue remains, please get in touch with the support team using the details on this page.
How-to videos
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What to do if your radio has poor signal
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How to Stop CDs skipping in a CD Player
Returns policy
If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.
If you still need to return your product then please visit our most up to date returns policy here.