PlayStation 5 Model Group - Slim Console

1. Turn off your PS5 console.  
2. Locate the small reset button on the back of the controller.  
3. Use a small tool to push the button inside the hole. Hold the button down for roughly 3–5 seconds.  
4. Connect the controller to your PlayStation®5 console using the USB cable that came with your console, and press the PS button.  

• Use a soft cloth to remove any dirt from around the base of the analog stick or the button. Once removed, try the button again. 
• Reset your controller using the reset button on the back of the controller. Turn the console off, push a small tool inside the button for 3-5 seconds, connect to the console with the USB cable and press the PS button.

• Ensure you are using the official USB cable. 
• Ensure the controller is charged. 
• Reset your controller using the reset button on the back of the controller. Turn the console off, push a small tool inside the button for 3-5 seconds, connect to the console with the USB cable and press the PS button.

The first time you use a controller, you'll need to pair it with your console.

1. Make sure that your PS5™ console is on.
2. Connect the controller to your console using the included USB cable.
3.  If your controller is turned off, press the PS button.
4.  After the light bar blinks, the player indicator lights up. 

• When your controller has enough battery life, you can disconnect the USB cable and use your controller wirelessly.
• Please note, your controller can pair with only one PS5 console at a time. When you want to use your controller on another console, you'll need to pair it with that console. 
• You can use up to 4 controllers at the same time. When you press the PS button, a colour is assigned to each player.

DualSense wireless controller device software updates are added when you update your PS5 console system software. Pair your controller and follow the on-screen instructions to update. 

To start an update manually:

1. Go to Settings > Accessories > Controller (General).
2. Select DualSense Wireless Controller Device Software.

If the controller isn't charging, try the following:

• Try connecting the USB cable which came with your PS5 console to a different USB-A port on the PS5 console. 
• Try using another Type-C to Type-A USB cable, which is “charge and sync” or “charging and data”. Cables indicated as “Charge only” cannot be used. 
• Try a Type-C to Type-C USB cable if you have one available. You may also use a charger that is compliant with the USB standard if you have one available. Please note, not all USB chargers will be capable of charging the DualSense wireless controller.
• Check the charging port for any dust and debris, and wipe away if applicable.

This setting is available only for PS4 games being played on consoles from the CFI-7000 model group.

• Go to Settings > Screen and Video > Video Output.
• Select Enhance Image Quality for PS4 Games.

Enhance Image Quality setting requires a screen that supports 2160p or 1440p (60Hz) output. 

Turn this off if you experience unexpected behaviour during gameplay.