NEW 2020 AMAZON SMART PLUG

If your Amazon Smart Plug does not connect to the Wi-Fi, please try the following steps:

1. Check Wi-Fi Band: The plug only supports 2.4 GHz Wi-Fi, not 5 GHz.

2. Restart Devices: Power cycle your router and plug.

3. Proximity: Plug it in near your router during setup.

4. Reset the Plug:

   • Press and hold the button on the side until the LED blinks red and blue (about 12 seconds).

   • Reattempt setup using the Alexa app.

If your Amazon Smart Plug is unresponsive in the Alexa app, please check these possible reasons and fixes:

• Wi-Fi drop: Make sure the plug is still connected to Wi-Fi.

• Power cycle the plug by unplugging it and plugging it back in.

• Restart Alexa app and try again.

• Update the Alexa app from the App Store or Google Play.

To factory reset your Amazon Smart Plug, please carry out the following:

• Locate the button on the side of the plug.

• Press and hold for 12 seconds.

• Wait until the LED flashes red and blue.

• The plug is now reset and ready to be set up again.