Bush Pet Corded Bagless Cylinder Vacuum Cleaner

To clean the pre-motor filter, use the following steps:

1. Unplug the vacuum cleaner from the mains.

2. Press the dust container release button.

3. Using the carry handle, pull the dust container away from the vacuum cleaner.

4. Using the dust container lid release catch, open the dust container lid.

5. Lift out the pre-motor filter and shake off any dust.

6. Lift the cyclone assembly out from the dust container.

7. Wash the pre-motor filter and cyclone assembly with water, then allow to thoroughly dry.

8. Replace the cyclone assembly into the dust container.

9. Replace the pre-motor filter.

10. Close the dust container lid, until it clicks into place.

11. Carefully re-attach the dust container.

You can view our interactive help guide here.

To clean the air outlet (HEPA) filter, use the following steps:

1. Unplug the vacuum cleaner from the mains.

2. Release the outlet filter cover lock clip, then remove the outlet filter cover.

3. Pull the outlet filter lock clip, then remove the outlet filter.

4. Tap the outlet filter over a bin to remove any dust. Then rinse in warm water. Wait for the filter to dry thoroughly before refitting.

5. Clip the outlet filter back into position.

6. Replace the outlet filter cover, ensuring it is clipped firmly in place.

You can view our interactive help guide here.

When the dust container reaches the MAX line, it requires emptying.

1. Unplug the vacuum cleaner from the mains.
2. Press the dust container release button.
3. Using the carry handle, pull the dust container away from the vacuum cleaner.
4. Position the dust container over a bin, then press the dust release button.
5. Empty the contents, gently tap the dust container against the side of the bin to remove any stubborn dust.
6. Close the dust container lid until it clicks into place.
7. Carefully re-attach the dust container until it clicks into place.

You can view our interactive help guide here.

If your vacuum is experiencing a loss of suction, please try the following:

• Check for any debris or blockages in the tubing and main body.
• Ensure the filter has been cleaned and left to dry as per the maintenance and care instructions.
• Check to see if the issue is happening on all attachments. If it is happening with a particular attachment then check there is no damage to this attachment and it is fitted correctly.

If you are still experiencing issues, please get in touch with the support team using the contact details on this page.

If the vacuum is not turning on, please try the following:

• Try an alternative plug socket.
• Change the fuse in the plug.

If there is light and sound but the unit isn’t turning on fully, please ensure the vacuum has been cleaned correctly; check for blockages and clean the filter.

If you are still experiencing issues, please get in touch with the support team using the contact details on this page.

If the vacuum is hard to push, please check try the following:

• Check for any blockages or debris in the floorhead.
• Change the pile adjustment setting for the floorhead if available on the model (please refer to the user manual for the location).
• Check if the issue occurs on different floor types, as thick carpets will be harder to push on.

If you are still experiencing issues, please get in touch with the support team using the contact details on this page.

Check that the dust container is fully clipped into place. Follow any symbols on the dust container and twist/clip on securely.

It is normal for the vacuum to make noise during operation. If the vacuum is making unusual or excessive noises, check the following:

• Check the filter is secure in the dust container as it may be rattling.
• Clean the filter thoroughly to remove any dirt and debris.
• Securely fasten the dust container to prevent parts from moving.
• Check the floor head for any dirt or damage which may be causing the sound.

If the brush roll isn't spinning, check the following:

1. Turn off and unplug the vacuum.
2. Remove any hair or debris that is tangled around the brush roll.
3. Check that the belt on the brush roll is securely attached.

Please note, this only applies to models that have a spinning brush roll.