AMAZON ECHO FLEX

If your Amazon Echo Flex will not power on, please check and carry out the following:

• Ensure the outlet is working by testing it with another device.

• Unplug the device and plug it back in after 30 seconds.

• Try a different wall outlet.

• If still unresponsive, the device might be defective.

If your Amazon Echo Flex will not connect to the Wi-Fi, please check and carry out the following:

• Make sure your Wi-Fi password is correct.

• Place the Amazon Echo Flex closer to your router.

• Restart your router and Amazon Echo Flex.

• Use the Alexa app to reconfigure the Wi-Fi settings: Devices → Echo & Alexa → [Your Echo Flex] → Wi-Fi Network → Change.

  
  

If your Amazon Echo Flex does not respond to "Alexa", please check the suggestions below to help solve the issue:

• Make sure the microphone isn’t muted (check for red light).

• Speak clearly and use the wake word correctly.

• Check the Alexa app for alerts or network issues.

• Try a factory reset

1. Press and hold the microphone off + volume down buttons for about 20 seconds.
2. Wait for the light ring to turn orange.
3. Set up again via the Alexa app.