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Reasons why your Amazon Echo won't connect to Wi-Fi (and how to fix it)

Voice Assistants have become quite a staple in the home over the past few years. The Amazon Echo is one of the popular choices on the market. They work by connecting to your Wi-Fi and providing you with information form the wider world, provide streamed music and even help you to do shopping. However, if your device isn’t connecting to the Wi-Fi then this can put a halt to your enjoyment. Luckily, we’ve got you covered. Here are some common reasons your Amazon Echo isn’t connecting to the Wi-Fi and some quick ways to fix this. 

Incorrect Wi-Fi password 

A common reason why the Wi-Fi won’t connect is due to the incorrect password being entered. We suggest double checking the password is correct to the one on the router and ensure all characters are input in the accurate case as the password is case sensitive. 

A weak Wi-Fi signal 

If your Amazon Echo is receiving a weak signal from the router, is it likely to have difficulty connecting. Weak signal can be caused by a variety of factors; from being too far from other connected devices, having physical barriers such as walls blocking the signal, or even being too close to other electrical devices which interfere with the signal. We recommend checking all grounds to strengthen the signal and attempt reconnecting. 

Router issues 

Sometimes the problem may be caused by the router itself. To get a quick resolution, we suggest rebooting the Wi-Fi router. This can be done by pressing and holding the power button on the unit or using a reset button if available on your router. 

Firewall settings 

Some routers will have firewall or antivirus software for extra security and protection. In some cases, these can block connectivity to certain services. If you have access to these, we recommend adjusting them where necessary or contacting your network provider to assist with diagnosing the issue. 

Amazon account issues 

If your Amazon account has not signed in correctly this may appear as if the Echo isn’t connecting to the Wi-Fi. We recommend checking your login details on the Alexa app and looking for any outstanding notifications. Once all signed in successfully, this may get your device up and running! 

Device software issues 

Another reason why your Echo may not be connecting to the Wi-Fi correctly is if it requires a software update. You can usually check for this via the Amazon app or asking Alexa to “check for updates”. Once updated, you should be able to resume normal operation with your device. 

Time to reboot the Echo! 

If you’ve checked your router and carried out basic checks on your Echo device, our final recommendation for the Echo would be performing a factory reset. This will reset the device and it’ll need to be setup from scratch again but can help to resolve a whole host of issues.  

  • Amazon Echo: To reset, press and hold the microphone off and volume down buttons for 20 seconds. Wait for the light ring to turn off and on again. Once it comes back on, follow the Alexa app and device instructions to set back up. 
  • Echo Pop: If you’re using an Echo Pop, rest by unplugging the power, waiting 10 seconds, and plugging back in to restart. You can also reset it by holding the Volume Down and Volume Up buttons for 15 seconds. 
  • Echo Show: Press and hold the Mute and Volume Down button until the Amazon logo can be seen. Then, follow the on-screen instructions to set the device back up. 

Still not connecting?

If it’s still not connecting, then we recommend contacting the support team by visiting the product page on the support site.