Sony DualSense Edge PS5 Wireless Controller - White

If you are having trouble starting your PS4 system, Safe Mode allows you to start the system with only the most basic functions. The Safe Mode menu options may help you correct issues and allow your PlayStation 4 to start normally.

1. Turn off the PlayStation  by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off.
2. Once the PlayStation  is off, press and hold the power button. Release it after you've heard two beeps: one when you first press, and another seven seconds later.
3. Connect the DualShock  controller with the USB cable and press the PS button on the controller.

Before you can access any online features of the PlayStation 4, the system software needs to be updated to the latest version. System software updates begin downloading automatically as soon as they are available, and an on-screen notification will inform you when it is ready to install.

Firstly ensure you have inserted your disc correctly & also clean the disc with a soft, clean, slightly damp cloth. Hold the disc by the edges without touching the top or bottom surface.

1. Check the owner’s manual for your TV to find the proper HDMI port that supports HDR content (this varies by manufacturer).
2. Using a Premium HDMI cable, connect the PS4 to the to the proper HDMI port on the TV.
   • Note: The PS must be connected directly from the console to the TV to output HDR. It can’t be connected to a receiver or switch box.  
3. Access the TV settings and make sure that the TV’s HDMI ports are set to enable HDR content.
   • TV manufacturers refer to HDR in a number of different ways.
4. Turn on your console.
5. Go to the Video Output Information screen. Go to [Settings] > [Sound and Screen] > [Video Output Settings].
   • Check the onscreen messaging to ensure your TV is HDR capable
6. In the Video Output Settings menu, set the HDR and Deep Color output settings to Automatic.
7. Start a HDR enabled Game or Application
   • For Video Streaming Applications: Check the content is HDR enabled. Most applications will have an indicator icon.

1. Turn off your PS5 console.  
2. Locate the small reset button on the back of the controller.  
3. Use a small tool to push the button inside the hole. Hold the button down for roughly 3–5 seconds.  
4. Connect the controller to your PlayStation®5 console using the USB cable that came with your console, and press the PS button.  

• Use a soft cloth to remove any dirt from around the base of the analog stick or the button. Once removed, try the button again. 
• Reset your controller using the reset button on the back of the controller. Turn the console off, push a small tool inside the button for 3-5 seconds, connect to the console with the USB cable and press the PS button.

• Ensure you are using the official USB cable. 
• Ensure the controller is charged. 
• Reset your controller using the reset button on the back of the controller. Turn the console off, push a small tool inside the button for 3-5 seconds, connect to the console with the USB cable and press the PS button.

The first time you use a controller, you'll need to pair it with your console.

1. Make sure that your PS5™ console is on.
2. Connect the controller to your console using the included USB cable.
3.  If your controller is turned off, press the PS button.
4.  After the light bar blinks, the player indicator lights up. 

• When your controller has enough battery life, you can disconnect the USB cable and use your controller wirelessly.
• Please note, your controller can pair with only one PS5 console at a time. When you want to use your controller on another console, you'll need to pair it with that console. 
• You can use up to 4 controllers at the same time. When you press the PS button, a colour is assigned to each player.

DualSense wireless controller device software updates are added when you update your PS5 console system software. Pair your controller and follow the on-screen instructions to update. 

To start an update manually:

1. Go to Settings > Accessories > Controller (General).
2. Select DualSense Wireless Controller Device Software.

If the controller isn't charging, try the following:

• Try connecting the USB cable which came with your PS5 console to a different USB-A port on the PS5 console. 
• Try using another Type-C to Type-A USB cable, which is “charge and sync” or “charging and data”. Cables indicated as “Charge only” cannot be used. 
• Try a Type-C to Type-C USB cable if you have one available. You may also use a charger that is compliant with the USB standard if you have one available. Please note, not all USB chargers will be capable of charging the DualSense wireless controller.
• Check the charging port for any dust and debris, and wipe away if applicable.