EVO VT8 Longboard Folding Electric Scooter - Black

Please see the below possible causes and solutions to this issue.

Battery is not charged: Fully charge the battery. First charge for at least 5 hours prior to using the scooter for the first time.

Wires or connectors are loose or unplugged: Check to ensure that charger is tightly plugged into the charging port.

Charger is not working: Ensure power flow to the wall outlet is on.

Without forward momentum before depressing the throttle: Kick start until the scooter is moving, then press throttle. The motor will engage only if the scooter gains momentum.

Please see the below possible causes and solutions to this issue.

Battery requires charging:  Charge the battery for at least 5 hours for the first charge, and at least 5 hours for subsequent chargers. Make sure the charger plug is connected to 100-240V power supply.

Battery will not full charge: Make sure the power flow to the wall outlet is on. Battery may need to be replaced. Even with the proper care, rechargeable batteries do not last forever. The average rechargeable battery life is 1-2 years depending on the scooter conditions and use. Replace only with EVO replacement batteries.

Please see the below possible causes and solutions to this issue.

Scooter is overloaded: Make sure the scooter is not overloaded. The product is designed to sustain a maximum of 80kg. An excessive overload triggers off automatic protection and makes the scooter refuse to start. Do not ride uphill a steep slope or use the scooter to tow any carriage. Do not overload the scooter, which may cause the battery and electronics to age prematurely and damage the power system.

Unsuitable riding conditions: Only ride on solid, even clean and dry surfaces such as pavement or flat ground.

Please see the below possible causes and solutions to this issue.

Loose wires or connection: Check all wires around the motors and all connectors to make sure they are tight.

Motor or electrical switch damage: Contact the support team on the details on the right side of this page for further diagnosis and support.

Please see the below possible causes and solutions to this issue.

Battery protection system: The battery incorporates a system that will automatically cut out the power in certain situations. If the scooter cuts out after riding up steep gradients or exceeding the maximum load, it is likely the battery protection system has cut the power. If these situations occur, the scooter will automatically reset and run as normal. Please do not run the scooter under these conditions as the system will continue to cut out the power as the battery and motor are being overloaded.

Please contact us using the details on the right side of this page so we can look into the availability of these parts.

WARNING: IT IS ILLEGAL TO USE THIS VEHICLE ON PUBLIC HIGHWAYS (ROADS/PAVEMENTS): ONLY TO BE USED ON PRIVATE PROPERTY WITH THE OWNER'S CONSENT. APPROPRIATE PROTECTIVE EQUIPMENT TO BE WORN AT ALL TIMES AND CHILDREN MUST BE SUPERVISED BY AN ADULT.

As of May 2022, it is still illegal to use this vehicle on public highways. The only e-scooters that can be used in public areas are those that are rented as part of government-backed trials.

If the scooter shows an E04 error code, this could indicate a short circuiting issue.

To rectify, check that the wires are secure, intact, and are not damaged.

If the issue remains, please contact the support team using the contact details on this page.

If the scooter shows an E10 error code, this could indicate a Dashboard Communication Failure. To rectify, try the following:

• Check that the cables between the dashboard panel and the controller assembly line (base of the scooter) are secure.
• Shut down and restart the scooter.

If the issue remains, please contact the support team using the contact details on this page.

If the scooter shows an E11 error code, this could indicate the sensor of motor may be abnormal.

To rectify, check that the wires are secure, intact, and are not damaged.

If the issue remains, please contact the support team using the contact details on this page.

If the scooter shows an E14 error code, this could indicate an abnormal throttle. To rectify, try the following:

• Check that the throttle is reset to zero.
• Ensure that the throttle cables and throttle are secure and not damaged.

If the issue remains, please contact the support team using the contact details on this page.

If the scooter shows an E15 error code, this could indicate an abnormal brake functionality. To rectify, try the following:

• Check that the brake it reset to the zero position.
• Ensure the brake line and the brake are secure and not damaged.

If the issue remains, please contact the support team using the contact details on this page.

If the scooter shows an E16 error code, this could indicate a abnormal motor function. To rectify, try the following:

• Check all cables are secure and not damaged.
• Try turning off and restarting the scooter.

If the issue remains, please contact the support team using the contact details on this page.

If the scooter shows an E50 error code, it would indicate an issue with the voltage.

To rectify, ensure the correct charger is being used for this particular model.

If the issue remains, please contact the support team using the contact details on this page.

If the scooter shows an E53 error code, it could indicate an issue with the system.

To rectify, try restarting the scooter.

If the issue remains, please contact the support team using the contact details on this page.

If the scooter shows an E55 error code, it could indicate the controller temperature is too high.

To rectify, try restarting the scooter.

If the issue remains, please contact the support team using the contact details on this page.