Philips OneBlade Face & Body Shaver & Trimmer QP2620/25

If your Philips OneBlade is not working, try our troubleshooting advice to fix this problem yourself.

1. OneBlade is plugged in

For safety reasons, the Philips OneBlade only works cordless. Check if your OneBlade is plugged into an electric socket. If yes, then try unplugging it and turn it on again. It should work now.

2. OneBlade is not charged

It is possible, that your OneBlade is not charged properly. To charge your OneBlade simply follow our instructions below or refer to the user manual.

Charging instructions for Philips OneBlade 

1. Switch off your OneBlade.

2. Insert the charging cable in the socket at the bottom of your OneBlade, and plug in the charger in any 120V AC power outlet. Make sure you use the original Philips adaptor to charge your OneBlade.

3. The blade is blocked or damaged

Check if the blade is clogged with hair, or if it shows signs of wear and tear. If it is clogged, try rinsing it or soaking it in some lukewarm water until all the hair and dirt is removed. Be careful not to tap your blade against a hard surface like the sink, as this can damage it. 

4. Travel lock is activated

Some OneBlade models have a 'travel lock'. If this is activated, the device will not turn on. Press the on/off button for 3 seconds to deactivate the travel lock.

If you are not satisfied with the shaving results of your Philips OneBlade read our troubleshooting advice below to solve this issue

1. Oneblade is not meant to give a close shave

The Philips OneBlade is designed to trim your long facial hair to a clean look. If you are looking for a close, clean every-day shave we would recommend one of our dedicated Philips Face Shavers.

2. Tips to use PHilips OneBlade

To get the best results from your Philips OneBlade, make sure you follow the correct instructions on how to use it. Here are some useful shaving tips when using the OneBlade.

Clean your skin before using the OneBlade on it.

Place the blade flat on your skin to ensure full contact.

Move the blade against the grain.

Make long strokes while pressing lightly.

Philips OneBlade can be used effectively on both wet and dry skin. It can be used with a shaving gel or foam and also in the shower.

If you are unable to resolve the issue, then please either call us using the phone number on this page OR click HERE to arrange a return or exchange.