Russell Hobbs 24520 2 Portion Sandwich Toaster - Black

If your toaster has no power, try the following:

• Try an alternative mains socket.
• Change the fuse in the plug. You can view our video below on how to change the fuse.

If this does not resolve your issue, please get in touch with the support team using the contact details on this page.

If the lever is not going/staying down then try the following:

• With the power off and unplugged, check there is no debris or blockages under the lever.
• With the power off and unplugged, empty and clean the crumb tray.
• Then plug the unit back in and try the lever again.

If this does not resolve your issue, please get in touch with the support team using the contact details on this page.

Note: Only clean the toaster whilst unplugged and away from any plug sockets. The appliance must not be submerged in water in any circumstances.

• Use a small dry brush to gently brush any debris from the inside of the toaster into the crumb tray.
• Remove and empty the crumb tray, and wipe this clean.
• Wipe down the sides with warm water and soap, avoiding harsh abrasives.

If the toaster has tripped the electrics, try the following:

• Try an alternative mains plug socket.
• Change the fuse. You can view our video below on how to change the fuse in the plug.

If this does not resolve your issue, please get in touch with the support team using the contact details on this page.

If your sandwich toaster isn’t heating up, check the following: 

• Ensure the sandwich toaster is plugged into the mains and turned on.
• Try another electrical product in the same socket and see if it works. If it does not, then it may be the electrical socket is at fault.
• Change the fuse in the plug, using a fuse with the same rating 13A.

If your sandwich is burning even on a low setting, check the following: 

• Check that there is not a build-up of food on the plates which can cause hotspots.
• Do not use butter or oil on the plates, instead butter the bread.

If your sandwich toaster is leaking melted cheese or ingredients, check the following: 

• Ensure the sandwiches are not overfilled.
• Check that the bread is aligned with the shape of the plate.
• Ensure the hinges are fully locked.

If your sandwich toaster’s latch not close properly, check the following: 

• Ensure the sandwiches are not too thick with not too much filling.
• Check that the latch and hinges are clean from food build-up.