LG 49 Inch 49LH570V Full HD Smart LED TV

• Check if the product is turned on. 
• Check if the power cord is connected to a wall outlet. 
• Check if there is a problem in the wall outlet by connecting other products.

• Check the power control settings. 
• The power supply may be interrupted. 
• Check if the Sleep Timer / Timer Power Off is activated in the TIMERSsettings. 
• Check if the Auto Power Off is activated in the General -> ECO MODE settings. (Depending on model) 
• If there is no signal while the TV is on, the TV will turn off automatically after 15 minutes of inactivity.

Turn the TV off/on using the remote control. Reconnect the HDMI cable. Restart the PC with the TV on.

• Make sure there are no barriers between the remote control and TV remote sensor. 
• Check if the batteries are installed correctly. 
• If you can test your remote's batteries please do so otherwise replace the batteries with new ones. 
• Set your remote control by pressing the wheel or the button.

Please go to (Smart Home Menu Settings > Time > Off Time) to check settings. Check if a program is displayed or an external device is working. The product is equipped with automatic off feature. (Automatic off feature – When there is no signal or no buttons are pressed, TV will be turned off automatically after 15 minutes.)

Check the remote control sensor on the product and try again. Check if there is any obstacle between the product and the remote control. Check if the batteries are still working and properly installed.

Check if the power cord is plugged into the TV and wall socket. Check if the correct power cord is plugged in.

Make sure there are no barriers between the remote control and TV remote sensor. Check if the batteries are installed correctly. If you can test your remote's batteries please do so otherwise replace the batteries with new ones. Set your remote control by pressing the wheel or the button.

This message will show when the TV is not receiving a signal, either through the aerial or an external device connected.

Ensure you have selected the correct input source for viewing (for example, HDMI if you have an external device connected to the TV via HDMI). If you are using an aerial to watch the inbuilt Freeview channels, change the input source to Digital or DTV to view these channels.

If you have purchased a universal remote, it should come with an instruction guide as to how to pair the remote with the TV. It will often have a list of codes for different brands. Locate the codes for this brand of TV, and follow the instructions to pair together.

Check that all connections are fully inserted on both your TV and viewing source (for example, an aerial or a Sky box). If the issue persists, please try the following.

1. Unplug the TV from the wall and disconnect any external devices.
2. Hold down the manual button on the unit for 30 seconds (if unsure of location please refer to the user manual).
3. Plug the TV back into a mains socket.

Please see how to perform a power reset here: 

If the TV is missing some channels, we would recommend carrying out an automatic channel scan to tune in these channels, and if necessary trying a First Time Installation or Factory Reset through the menu.

If this has not resolved the issue, you can check for any issues with the signal in your area using the Freeview website here.

You can use a digital aerial on this TV to access Freeview channels. This can be an external aerial that has been fitted by an engineer, or an indoor aerial that you can purchase and fit yourself.

If purchasing an indoor aerial, we would recommend checking the distance from the transmitter as aerials will have a different range specified on the product box. You can check the distance from your nearest transmitter using the Freeview coverage checker here.

This should help to identify what aerial you will need, and what distance range would be required for your location.

Ensure the TV is plugged into a mains socket and, if necessary, try an alternative mains socket. An extension lead does not always supply the TV with sufficient power, so the TV may not be able to turn on fully if connected this way.

We would recommend trying the below steps:

1. Unplug the TV from the wall and disconnect any external devices.
2. Hold down the manual button on the unit for 30 seconds (if unsure of location please refer to the user manual).
3. Plug the TV back into a mains socket.

Please see how to perform a power reset here: 

1. Press the Settings buton.
2. Navigate to All Settings.
3. Navigate to General.
4. Navigate to Channels.
5. Navigate to Channel Tuning.
6. Navigate to Auto Tuning.
7. Select 'Start'.