Toshiba 50 Inch 50UV2F53DB Smart 4K UHD HDR LCD Freely TV

Please visit here for support on setting your Sky remote to work with your TV.

Please watch the below video to perform a camera test on the remote using a smartphone. This will allow you to see if the remote is producing a signal.

• Check the input cable connections.
• Unplug the TV power cord from AC outlet and re-plug in after 60 seconds.
• Check if the Colour Saturation is set to 50 or higher at Home>Settings>Picture>Picture Mode Settings>Colour Saturation.

If there is no sound or the sound is too low at maximum volume, check the following:

• Check if Mute mode is set to on.
• Check the volume settings.
• Check the volume control of the device (cable or satellite box, DVD, Blu-ray, etc.) connected to your TV.
• Make sure that the audio cable is connected to the correct audio output connector on the external device.
• Check whether TV Speaker is selected at Home>-Settings>Sound>Audio Output.

• Check the network status at Home>Settings>Support>Self Diagnosis>Network Connection Status.
• Make sure your modem/wireless router is on and connected to the Internet.
• Position your wireless router, modem router, or access point in a central location. Avoid putting it in a corner.

I have connected an external source to my TV but I get no picture and/or sound.

• Check whether the connection between the external device and your TV is correct and secure.
• Make sure you have made the correct selection of input source.
• If the signal is intermittent, unplug the TV power cord from AC outlet and re-plug in after 60 seconds.

When devices are connected with HDMI cables

• If there is always no signal, or the signal cannot be restored after plugging and unplugging, you can access Home>Settings>Connection>HDMI & CEC>HDMI Format, to confirm whether the signal can be recognised.
• Change to another HDMI port.
• Change to another HDMI cable.