Philips Series 3000 Waterproof Body Groomer BG2024/15

Please click here to find the Philips troubleshooting tool. If you are unable to find a solution to your problem, Philips will guide you in booking a repair or exchange of your product in one of the Philips Authorised Service Centers.

To expand the lifetime of your rechargeable battery, please take the following into consideration: First time charging: charge it roughly 3 times longer than the normal charging time. When the appliance has been charged for the first time, we advise you to use it until the battery is completely empty. Do not recharge the appliance in between the sessions if it is not needed yet. Remove the adapter from the wall socket when the battery is fully charged. Let the battery run down completely at least once a year and fully charge it afterwards.

When the appliance is charging, the charging light or battery symbol flashes. When the battery is fully charged, the charging light or battery symbol lights up continuously. To save energy, the charging light or battery symbol goes out after approx 30 minutes. To check if the appliance is in energy-saving mode, please try the following: 

• Remove the small plug of the cord from the appliance, or remove the appliance from the charging stand. 
• Insert the small plug of the cord into the shaver again, or place the appliance back in the charging stand. 
• The charging light or battery symbol should light up for 30 minutes before going out again.

 If the charging light still does not work, please contact Philips Consumer Support. You can do this by calling 02079 490 240.

It is suggested to exfoliate two or three days after shaving with a exfoliating lotion or with a coarse sponge. You can find appropriate products in your pharmacy or supermarket. If this does not help, trim your hair with the comb to the shortest remaining hair length instead of shaving it.

Yes, the appliance can be rinsed under the tap.

Replace the shaving unit: 

• Every year for optimal shaving results. 
• When the shaving performance seems to get worse, even though your appliance is fully charged.

Yes, the appliance is watertight. However, we advise you not to trim or clip your hairs under wet conditions, as wet hairs cannot be lifted by the comb properly.

To maintain the performance of the rechargeable batteries you should recharge the appliance only when the batteries are nearly empty.

As your power plug is equipped with an automatic voltage selector, it will automatically adjust to the right voltage.

This appliance can be used to trim and shave hair '‘below the neck line'’. Do not use it for any other purpose. This is because the bodygroom is specifically designed to prevent skin damage, especially on sensitive skin areas such as underarms and the pubic zone. The cutters, foil and even the comb are specifically designed for safety. This also implies that the Bodygroom will not shave as close as a regular facial shaver. If you use a Bodygroom to shave your face, you may experience reduced performance or skin damage.

It is suggested to exfoliate two or three days after shaving with a exfoliating lotion or with a coarse sponge. You can find appropriate products in your pharmacy or supermarket. If this does not help, trim your hair with the comb to the shortest remaining hair length instead of shaving it.

To expand the lifetime of your rechargeable battery, please take the following into consideration: First time charging: charge it roughly 3 times longer than the normal charging time. When the appliance has been charged for the first time, we advise you to use it until the battery is completely empty. Do not recharge the appliance in between the sessions if it is not needed yet. Remove the adapter from the wall socket when the battery is fully charged. Let the battery run down completely at least once a year and fully charge it afterwards.

It is suggested to exfoliate two or three days after shaving with a exfoliating lotion or with a coarse sponge. You can find appropriate products in your pharmacy or supermarket. If this does not help, trim your hair with the comb to the shortest remaining hair length instead of shaving it.

It is normal to receive a two-pin plug for a bathroom product (shavers, trimmers and toothbrushes), as this is the standard plug used for charging from your bathroom shaver electrical socket. If you do not have this electrical socket in your bathroom, you can buy a simple two-pin to three-pin adapter separately.

If you are unable to resolve the issue, then please either call us using the phone number on this page OR click HERE to arrange a return or exchange.