Samsung Galaxy Tab A9+ 11in 64GB Wi-Fi Tablet - Grey

If your device is frozen and unresponsive, restart the device. 

• Press and hold the Power button and the Volume down button simultaneously for more than 7 seconds until the device reboots.
• If this does not work, press and hold the Power button for up to two minutes to shut down the device. Once it has switched off, leave the tablet off for one minute. Then, press the Power button again to switch on.
• If you are still unable to restart your tablet using buttons, wait until it runs out of battery then charge it for 30 minutes before turning it on again.

• Although most phone chargers and charging cables look similar, there can be a huge difference between their quality and charging speed. It is always recommended to use the charger that came in the box or an official Samsung replacement as these have been specially made for your device.
• A faulty or damaged USB cable is often the cause of the problem. USB cables are prone to damage through everyday wear and tear, damage that is not always visible. Try using different USB cables.
• If you're using an official charger, check to ensure that there isn't any damage to the cable or plug. If you notice any damage, stop using the charger immediately. While checking your charger, look at the charging port on your device to ensure that it is free from any debris.

Using the Camera app

1. Open the Camera app.
2. Point the camera at the QR code.
3. The QR code will be read automatically. Tap on the pop-up message to go directly to the QR code information.

Using Bixby Vision

1. Open Bixby Vision.
2.  Scan the QR Code. A pop up will appear, tap Open in browser to go directly to the URL address or Copy to copy the URL address.

Frequent disconnections can occur due to: 

• Low battery: Ensure both devices are adequately charged.
• Distance: Keep devices within the effective Bluetooth range (typically up to 10 metres).
• Interference: Avoid obstacles or electronic devices that might interfere with the Bluetooth signal.  
• Software updates: Ensure both devices have the latest software updates installed.

The most common causes for frequent buffering include: - 

• A slow or unstable internet connection.
• A poor-quality Wi-Fi signal.
• Network congestion or high bandwidth usage.
• Outdated apps or an old device.
• Streaming in higher video quality than your internet connection can handle.

Try the following steps: - 

• Pause the video/game for a few seconds to let it build up enough data to resume.
• Lower the streaming quality from 1080p to 720p.
• Close other apps or devices to reduce bandwidth usage.
• Use a wired ethernet connection.
• Move close to your router if you are using a Wi-Fi connection.
• Restart your router.
• Check if there is an update for the streaming app or your devices firmware.

Below is a general guide: 

• Standard Definition: 3-4 Mbps.
• High Definition: 5-8 Mbps.
• 4K/Ultra HD: 15-25 Mbps.

Possible reasons for your streaming still buffering are: - 

• Inconsistent internet speed.
• Wi-Fi signal keeps dropping.
• The ISP (Internet service provider) or streaming service is overloaded.
• Device performance issues (E.g., overheating, low memory).

Try the following: - 

• Run an internet speed test using for example Speedtest.net.
• Try streaming on a different device.
• Use a different streaming platform (E.g., YouTube).