Samsung Galaxy Tab A 9.7 Inch Tablet - 16GB

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it. 

If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings ? Backup and reset ? Factory data reset ? RESET DEVICE ? ERASE EVERYTHING. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If the problem is still not resolved, contact a Samsung Service Centre.

‚• Ensure that you are not blocking the device's internal antenna. When you are in areas with weak signals or poor reception, you may lose reception. You may have connectivity problems due to issues with the service provider's base station. Move to another area and try again. When using the device while moving, wireless network services may be disabled due to issues with the service provider's network.

Ensure that the charger is connected properly. Visit a Samsung Service Centre and have the battery replaced.

1. When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced. 
2. Battery consumption increases when you use messaging features or some apps, such as games or the Internet. 
3. The battery is consumable and the useful charge will get shorter over time.

Ensure that the USB cable you are using is compatible with your device. Ensure that you have the proper driver installed and updated on your computer. If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer.

• When you are in areas with weak signals or poor reception, you may lose reception. 
• Move to another area and try again. 
• While moving, error messages may appear repeatedly. 
• You cannot access some options without a subscription.

For more information, contact your service provider.

• If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly. 
• If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction. 
• The touch screen may malfunction in humid conditions or when exposed to water. 
• Restart your device to clear any temporary software bugs. 
• Ensure that your device software is upgraded to the latest version. 
• If the touch screen is scratched or damaged, visit a Samsung Service Centre.

The quality of your photos may vary, depending on the surroundings and the photography techniques you use. If you take photos in dark areas, at night, or indoors, image noise may occur or images may be out of focus.