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Samsung Galaxy Tab E 9.6 Inch 8GB Tablet - White

Product details

  • Brand: Samsung
  • Catalogue number: 319/6100
  • Manufacturer's number: TAB E W

Samsung Support

UK: Eire:
0330 726 7864 08 1871 7100
Mon-Fri: Sat: Sun:
8am to 8pm 9am to 6pm Closed

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FAQs

  1. From the Home screen touch Contacts. 
  2. Touch the Add contact icon (if you're using an Android KitKat device this icon may look like a +). 
  3. Touch the location to which you wish to save the new contact. 
  4. Enter your contact's details (you needn't provide all of them). 
  5. Touch Save.

The error 'Unable to sign or encrypt message. Certificate not installed.' indicates that the email account you are trying to use on your mobile device has not been set up properly. To remove the email account and set it up again please follow these steps: 

  1. Remove the email account from your phone by going to Settings > Email > Email address > Remove account. (This path may vary slightly for your specific Android device). 
  2. Add the account again by going to Settings > Add account > Email. 
  3. Enter your email address and the password to your email account and then touch Manual setup. 
  4. Fill out the setup with the settings that your email provider requires. (You can likely find these settings on the email provider's website: contact them for these details if not).

This should ensure a successful connection with the email provider's server. Your email provider may offer an app for your email needs. Consider searching Google Play or Samsung Apps for such an app to make email management on your device easier.

Yes, you can make full use of your phone or tablet while it is being charged. However, if you leave it alone while it charges it will charge up faster.

Yes, you can make full use of your phone or tablet while it is being charged. However, if you leave it alone while it charges it will charge up faster.
The error 'Unable to sign or encrypt message. Certificate not installed.' indicates that the email account you are trying to use on your mobile device has not been set up properly. To remove the email account and set it up again please follow these steps: 1. Remove the email account from your phone by going to Settings > Email > Email address > Remove account. (This path may vary slightly for your specific Android device). 2. Add the account again by going to Settings > Add account > Email. 3. Enter your email address and the password to your email account and then touch Manual setup. 4. Fill out the setup with the settings that your email provider requires. (You can likely find these settings on the email provider's website: contact them for these details if not). This should ensure a successful connection with the email provider's server. Your email provider may offer an app for your email needs. Consider searching Google Play or Samsung Apps for such an app to make email management on your device easier.

The most common causes for frequent buffering include: - 

  • A slow or unstable internet connection.
  • A poor-quality Wi-Fi signal.
  • Network congestion or high bandwidth usage.
  • Outdated apps or an old device.
  • Streaming in higher video quality than your internet connection can handle.

Try the following steps: - 

  • Pause the video/game for a few seconds to let it build up enough data to resume.
  • Lower the streaming quality from 1080p to 720p.
  • Close other apps or devices to reduce bandwidth usage.
  • Use a wired ethernet connection.
  • Move close to your router if you are using a Wi-Fi connection.
  • Restart your router.
  • Check if there is an update for the streaming app or your devices firmware.

Below is a general guide: 

  • Standard Definition: 3-4 Mbps.
  • High Definition: 5-8 Mbps.
  • 4K/Ultra HD: 15-25 Mbps.

Possible reasons for your streaming still buffering are: - 

  • Inconsistent internet speed.
  • Wi-Fi signal keeps dropping.
  • The ISP (Internet service provider) or streaming service is overloaded.
  • Device performance issues (E.g., overheating, low memory).

Try the following: - 

  • Run an internet speed test using for example Speedtest.net.
  • Try streaming on a different device.
  • Use a different streaming platform (E.g., YouTube).

How-to videos

  • Android Bluetooth Troubleshooting

  • How to Fix Charging Issues on a Phone or Tablet

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.