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Samsung Galaxy Tab A 9.7 Inch Tablet - 16GB

Product details

  • Brand: Samsung
  • Catalogue number: 414/7000
  • Manufacturer's number: 4147000

Samsung Support

UK: Eire:
0330 726 7864 08 1871 7100
Mon-Fri: Sat: Sun:
8am to 8pm 9am to 6pm Closed

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FAQs

  • When you are in areas with weak signals or poor reception, you may lose reception. 
  • Move to another area and try again. 
  • While moving, error messages may appear repeatedly. 
  • You cannot access some options without a subscription.

For more information, contact your service provider.

The quality of your photos may vary, depending on the surroundings and the photography techniques you use. If you take photos in dark areas, at night, or indoors, image noise may occur or images may be out of focus.

The most common causes for frequent buffering include: - 

  • A slow or unstable internet connection.
  • A poor-quality Wi-Fi signal.
  • Network congestion or high bandwidth usage.
  • Outdated apps or an old device.
  • Streaming in higher video quality than your internet connection can handle.

Try the following steps: - 

  • Pause the video/game for a few seconds to let it build up enough data to resume.
  • Lower the streaming quality from 1080p to 720p.
  • Close other apps or devices to reduce bandwidth usage.
  • Use a wired ethernet connection.
  • Move close to your router if you are using a Wi-Fi connection.
  • Restart your router.
  • Check if there is an update for the streaming app or your devices firmware.

Below is a general guide: 

  • Standard Definition: 3-4 Mbps.
  • High Definition: 5-8 Mbps.
  • 4K/Ultra HD: 15-25 Mbps.

Possible reasons for your streaming still buffering are: - 

  • Inconsistent internet speed.
  • Wi-Fi signal keeps dropping.
  • The ISP (Internet service provider) or streaming service is overloaded.
  • Device performance issues (E.g., overheating, low memory).

Try the following: - 

  • Run an internet speed test using for example Speedtest.net.
  • Try streaming on a different device.
  • Use a different streaming platform (E.g., YouTube).

How-to videos

  • How to Fix Charging Issues on a Phone or Tablet

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.