SHARK LIFTAWAY NV340UKR BLS UPR

1. Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before re-inserting back into the vacuum. 
2. Dust cup may be full; empty dust cup. 
3. Check hose, hose connections, nozzles and accessories for blockages; clear blockages if required. 
4. Close the suction release on the handle to increase suction power.

1. Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges. Open the suction release on the handle to decrease suction power. 
2. Turn off the unit to disengage the brush roll and restart with the POWER button for suction only cleaning.

1. Pull the handle toward you and release the floor nozzle to disengage the auto-off feature. 
2. Turn the unit on by pressing the BRUSHROLL button. 
3. Immediately turn off and unplug vacuum, disconnect the nozzle and remove blockage before reconnecting and turning vacuum back on.

This vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Should this occur, perform the following steps to restart the motor thermostat: 

1. Turn the unit off. 
2. Unplug the vacuum. 
3. Empty the dust cup and clean filters. 
4. Check for blockages in hose, accessories and inlet openings. 
5. Allow the unit to cool for a minimum of 45 minutes. 
6. Plug in the vacuum. 
7. Restart the unit using either the POWER or POWER + BRUSHROLL buttons.

To maintain the effciciency of your vacuum cleaner, we recommend that you clean the filter as often as possible but ideally at least once a month.

If your vacuum is experiencing a loss of suction, please try the following:

• Check for any debris or blockages in the tubing and main body.
• Ensure the filter has been cleaned and left to dry as per the maintenance and care instructions.
• Check to see if the issue is happening on all attachments. If it is happening with a particular attachment then check there is no damage to this attachment and it is fitted correctly.

If you are still experiencing issues, please get in touch with the support team using the contact details on this page.

If the vacuum is not turning on, please try the following:

• Try an alternative plug socket.
• Change the fuse in the plug.

If there is light and sound but the unit isn’t turning on fully, please ensure the vacuum has been cleaned correctly; check for blockages and clean the filter.

If you are still experiencing issues, please get in touch with the support team using the contact details on this page.

If the vacuum is hard to push, please check try the following:

• Check for any blockages or debris in the floorhead.
• Change the pile adjustment setting for the floorhead if available on the model (please refer to the user manual for the location).
• Check if the issue occurs on different floor types, as thick carpets will be harder to push on.

If you are still experiencing issues, please get in touch with the support team using the contact details on this page.

If you are missing parts or require a spare part, please contact the Shark Support team on 0800 862 0453.

Opening times:

Mon-Fri: 9am to 5:30pm

Sat: 9am to 7pm

Sun: 10am to 6:30pm

Check that the dust container is fully clipped into place. Follow any symbols on the dust container and twist/clip on securely.

It is normal for the vacuum to make noise during operation. If the vacuum is making unusual or excessive noises, check the following:

• Check the filter is secure in the dust container as it may be rattling.
• Clean the filter thoroughly to remove any dirt and debris.
• Securely fasten the dust container to prevent parts from moving.
• Check the floor head for any dirt or damage which may be causing the sound.

If the brush roll isn't spinning, check the following:

1. Turn off and unplug the vacuum.
2. Remove any hair or debris that is tangled around the brush roll.
3. Check that the belt on the brush roll is securely attached.

Please note, this only applies to models that have a spinning brush roll.