TCL 43 Inch 43C645K Smart 4K Ultra HD HDR QLED Android TV

Please visit here for support on setting your Sky remote to work with your TV.

Please watch the below video to perform a camera test on the remote using a smartphone. This will allow you to see if the remote is producing a signal.

1. Press Home to access the Home Screen.  
2. Scroll to Settings, then press OK.  
3. Scroll to Device Preferences, then press OK.  
4. Scroll to About, then press OK.  
5. Scroll to Restart, then press OK.  
6. Scroll to Restart, then press OK.  
7. The TV will now restart.  

1. Press Home to access the Home Screen.  
2. Scroll to Settings, then press OK.  
3. Scroll to Device Preferences, then press OK.  
4. Scroll to Reset, then press OK.  
5. Scroll to Factory data reset, then press OK.  
6. Scroll to Erase everything, then press OK.  
7. Enter the code that appears on the screen.  
8. The TV will now reset. 

1. Press Home to access the Home Screen.  
2. Press and hold the Home to open the Apps folder.  
3. Scroll to Google Play Store, then press OK.  
4. Scroll to Sign in, then press OK.  
5. Enter your email address using the virtual keyboard.  
6. Scroll to Enter, then press OK.  
7. Enter the password using the virtual keyboard.  
8. Scroll to Enter, then press OK.  
9. Scroll to the desired App, then press OK.  
10. Press OK to install the App.  
11. The App will now be installed to your TV.  
12. The app is now installed. Press Home.  
13. Alternately press OK to launch the app.  

1. In Live TV Mode, press Settings.  
2. Scroll to Channel, then press OK.  
3. Scroll to Channel scan, then press OK.  
4. Scroll to Automatic search, then press OK.  
5. You can press Back at any time to cancel the scan.  
6. Scroll to the desired Tuner mode (E.g., Antenna), then press down.  
7. Scroll to the desired Channel type (E.g., Digital), then press down.  
8. Press OK.  
9. Your TV will scan for all available channels.  

Ensure the TV is plugged into a mains socket and, if necessary, try an alternative mains socket. An extension lead does not always supply the TV with sufficient power, so the TV may not be able to turn on fully if connected this way.

We would recommend trying the below steps:

1. Unplug the TV from the wall and disconnect any external devices.
2. Hold down the manual button on the unit for 30 seconds (if unsure of location please refer to the user manual).
3. Plug the TV back into a mains socket.

Please see how to perform a power reset here:

If this has not resolved the issue, please contact us using the details on this page.

If the TV is disconnecting from the internet, we would recommend trying the following:

• If multiple variations of your router appear in the network selection screen, select the one which does not have 5GHz at the end.
• Check that the TV is not situated too close or too far from the router, and that there are no obstructions that may be physically blocking the signal.
• Reset the WiFi router.
• Check if other devices are experiencing the same issue, or if it happens at a particular time. This may suggest there is an event triggering this loss of connection.

Check that all connections are fully inserted on both your TV and viewing source (for example, an aerial or a Sky box). If the issue persists, please try the following.

1. Unplug the TV from the wall and disconnect any external devices.
2. Hold down the manual button on the unit for 30 seconds (if unsure of location please refer to the user manual).
3. Plug the TV back into a mains socket.

Please see how to perform a power reset here: 

If this has not resolved the issue, please contact the support team using the details on this page.