Reflex Active Series 26 Blue Sports Smart Watch

Step 1: After connecting the watch to the REFLEX ACTIVE RED app, you need to go to the Bluetooth settings of the phone and pair the watch.

Android & IOS: Switch on Bluetooth in your phones Bluetooth settings and you should see the available deviceS. Tap on the device name and accept the Bluetooth pairing request. To have full functionality we recommend allowing permissions.

Once connected you should see that the device is “connected for calls”.

• Step 2: Go to your watch and swipe left to the features page and locate the phone function.

There are three tabs on this screen:
• Recent calls
• Dial pad
• Contacts

If you tap on the recent calls tab you can see the recent calls on your device.

When you tap on the dial pad you can then dial a number to call. Once you have dialed the number the call button on the bottom right corner will appear.

Once you tap on the call button the number will then be called.

• You can speak through the in built microphone on your watch.
• To adjust the speaker volume tap on the + or -
• To end the call tap on the red phone icon

Incoming Call

When Bluetooth calling mode is activated the watch will ring and vibrate. You can answer or reject the call.
Please note: Internet calls such as Whatsapp will show as notification only.

To disconnect Bluetooth calling, go to the phone’s Bluetooth setting and “unpair” the “Audio-Series 14/15”. There is also a shortcut to temporarily switch this off on top of the settings page.

You can add up to 8 contacts on your watch. Add contacts from the REFLEX ACTIVE RED app. To add contacts go to “Favourite Contacts” and add contacts. The selected contacts will then be synced to your watch.

On the REFLEX ACTIVE RED app tap on “Favourite Contacts” to add your contacts.

Select the contacts you would like to add and save.

Switch between watch / phone during an active call: If your watch is connected to your phone via Bluetooth, all calls will show up on the watch by default. If during an active call you would like to switch to your phone, simply tap on the handset earpiece icon to select it. The call will then switch to your phone.

The battery lasts for 2 to 3 days with Bluetooth calling mode enabled. On standby the battery can last for approximately 5-7 days.

Some phones use RCS (Rich Communication Services) to send text messages, which utilises internet to send the messages. To allow notifications for text messages, please turn off this option by following the below steps. 

1. In your phone, open messages.
2. Open your profile settings.
3. Navigate to messages settings.
4. Select RCS Chats.
5. Switch off RCS chats.

This feature allows you to save your favourite QR scans for ease of access, QR codes may include your shopping loyalty cards. Follow the below steps to get started.  

1. Take a photo on your phone of the QR code you wish to use.
2. Edit the photo so it only contains the QR code.
3. Access the E-Card feature within your app and select upload.
4. Click on the arrow next to the QR code to access your photo gallery and select the relevant QR code.
5. You will see the QR code ready to upload, please note you must enter a title, this cannot be blank, click save.
6. You will then note the QR/E-Card on your app.
7. You can now access the QR code via your watch.

There are a few possible causes to this problem.

1. Please check your Smartphone meets the requirements: Android 9.0 and above version, iOS 12.0 and above version.
2. Please ensure you have the latest version of the Reflex Active app.
3. Make sure the device (screen) is switched ON.
4. Make sure the Smartphone Bluetooth is switched ON.
5. Make sure your Smartwatch is within 10 meters of your Smartphone.
6. Make sure you allow access to your location from the app (this will automatically pop-up when you start the app).

Please ensure the device is within 10 meters of the Smartphone to avoid the Bluetooth disconnection. Reset Bluetooth connection by disconnecting and reconnecting from your smartphone. Bluetooth connection can be lost if your phone is in stand-by or low power modes.

Your profile settings will affect your weather, distance, and calorie display in the app and on your watch, please follow the below guidelines and select your preferred metrics.

Profile settings

Height CM and Weight KG- Weather °C- Distance KM- Calories KCAL

Profile settings

Height Ft In and Weight Lbs- Weather °F- Distance Miles- Calories KJ

Tap the HOME icon on bottom left of your screen. From here you’ll be able to access your performance graphs including heart rate, steps, distance and sleep. Performance graphs for activities are shown on the GRAPH icon at the bottom of your APP screen. The data from activities are also added to your HOME icon summary graphs.

The watch uses sensors called accelerometers; these detect wrist movement in order to measure step count. Therefore, some movements such as pushing a pram, shopping trolley or walking a dog may not fully record the step count as the watch sensors cannot pick up the 'walking' motion. In order for the full step count to be recorded on the app, you must go into the Reflex active app and sync the watch. This needs to be carried out on a daily basis, failure to do so will result in the full steps count not pulling through on the app. The continuous steps will not be visible on the tracker itself, you will only be able to see the step count for that day as it resets to 0 at midnight.