Vax Steam Fresh Combi Classic Steam Mop

Check the 'This pack contains' panel on the box to make sure the part is included with your machine.

• There may be no water in water tank, check the water tank has water. 
• Check the water tank is securely fitted and the hard water filter is in place. 
• Hard water filter may be blocked and need to be replaced. 
• Steam path may be blocked. Go to Lets talk technical page in the user manual. 
• Check correct setting has been selected, to use detergent selected vinyl or tile. 
• Check the detergent has been diluted to correct strength.

• The cleaning pad may already be saturated or dirty, wash the cleaning pad. Go to the Taking care of your machine pages in the User Guide.

Steam coming from the side of the machine may indicate a blockage within the machine. To clear any blockages go to the Taking care of your machine pages in the User Guide.

1. Check the On/Off switch is in the On position. 
2. The plug may not be fully pushed into the electrical socket. 
3. Check the fuse in the plug if this needs replacing, always replace with a British 13amp fuse.

• The cleaning pad may already be saturated or dirty, wash the cleaning pad.

If the appliance is not producing steam, please try the following:

• Try an alternative mains plug socket. 
• Empty and refill the tank. 
• Ensure all parts securely fitted. 
• Check the tank, head, and accessories for any blockages. 
• Descale the water tank. 

If the issue remains, please contact the relevant support team using the details on this page. 

If the appliance has no power, please try the following:

• Try an alternative mains plug socket. 
• Change fuse in plug. 

If the issue persists, please contact the relevant support team using the details on this page. 

If the unit is leaking, please try the following:

• Ensure all parts securely fitted. 
• Check the tank, head, and accessories for any blockages.

If the water is not heating up, please try the following:

• Try an alternative mains plug socket. 
• Empty and refill the tank. 
• Ensure all parts securely fitted. 
• Check the tank, head, and accessories for any blockages. 
• Descale the water tank.