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Google Chromecast With Google TV HD 2022 And Voice Remote

Product details

  • Brand: Google
  • Catalogue number: 118/4736
  • Manufacturer's number: 10371159

Google Support

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Useful links

Online support

FAQs

Please click here for the full list of supported apps.

Please click here to guide you through the process and establish what offers are available on your Google Chromecast.

  1. Go to your BT Home Hub settings menu log; in using the password you set, or the one at the bottom of your router. 
  2. Go to the Advanced Settings tab. 
  3. In the Home Network section, turn off Smart Setup. 
  4. Press apply to update the settings, then try to connect again.

Please click here to confirm the Google Chromecast system requirements.

Please click here to guide you through the process.

Please click here to guide you through the set up.

The Chromecast is connected to a televisions HDMI port. Power is supplied from an available powered USB port or a USB plug adaptor.

The most common causes for frequent buffering include: - 

  • A slow or unstable internet connection.
  • A poor-quality Wi-Fi signal.
  • Network congestion or high bandwidth usage.
  • Outdated apps or an old device.
  • Streaming in higher video quality than your internet connection can handle.

Try the following steps: - 

  • Pause the video/game for a few seconds to let it build up enough data to resume.
  • Lower the streaming quality from 1080p to 720p.
  • Close other apps or devices to reduce bandwidth usage.
  • Use a wired ethernet connection.
  • Move close to your router if you are using a Wi-Fi connection.
  • Restart your router.
  • Check if there is an update for the streaming app or your devices firmware.

Below is a general guide: 

  • Standard Definition: 3-4 Mbps.
  • High Definition: 5-8 Mbps.
  • 4K/Ultra HD: 15-25 Mbps.

Possible reasons for your streaming still buffering are: - 

  • Inconsistent internet speed.
  • Wi-Fi signal keeps dropping.
  • The ISP (Internet service provider) or streaming service is overloaded.
  • Device performance issues (E.g., overheating, low memory).

Try the following: - 

  • Run an internet speed test using for example Speedtest.net.
  • Try streaming on a different device.
  • Use a different streaming platform (E.g., YouTube).

How-to videos

  • How to cast using YouTube

  • How to cast using Google Play Movies

  • How to reset / troubleshoot

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.