Toshiba 55 Inch 55QA5D63DB Smart 4K UHD HDR QLED Freeview TV

Please visit here for support on setting your Sky remote to work with your TV.

Please watch the below video to perform a camera test on the remote using a smartphone. This will allow you to see if the remote is producing a signal.

The channel reordering options (skip, swap, move, and edit) are no longer available on this TV.
This is to meet D-Book specification. This is the specification that is put together by Digital Television in the UK to ensure compatibility with all Freeview and Freeview play services.

You can use a digital aerial on this TV to access Freeview channels. This can be an external aerial that has been fitted by an engineer, or an indoor aerial that you can purchase and fit yourself.

If purchasing an indoor aerial, we would recommend checking the distance from the transmitter as aerials will have a different range specified on the product box. You can check the distance from your nearest transmitter using the Freeview coverage checker here.

This should help to identify what aerial you will need, and what distance range would be required for your location.

Ensure the TV is plugged into a mains socket and, if necessary, try an alternative mains socket. An extension lead does not always supply the TV with sufficient power, so the TV may not be able to turn on fully if connected this way.

We would recommend trying the below steps:

1. Unplug the TV from the wall and disconnect any external devices.
2. Hold down the manual button on the unit for 30 seconds (if unsure of location please refer to the user manual).
3. Plug the TV back into a mains socket.

Please see how to perform a power reset here:

If this has not resolved the issue, please contact us using the details on this page.

If the Google Assistant button is not working, it is possible your remote it not in Bluetooth mode. To rectify, follow the steps to pair the remote to the TV.

If the problem is not resolved, please get in touch with the support team using the contact details on this page.

If only the standby button is working, the remote control may be paired to another Bluetooth device.

To rectify, try the following:

1. Pair the remote to a known device (mobile/tablet/PC).
2. Unpair the remote from the known device.
3. Pair the remote to the TV.

You can also view our interactive guide on how to resolve this issue here.

If the TV is disconnecting from the internet, we would recommend trying the following:

• If multiple variations of your router appear in the network selection screen, select the one which does not have 5GHz at the end.
• Check that the TV is not situated too close or too far from the router, and that there are no obstructions that may be physically blocking the signal.
• Reset the WiFi router.
• Check if other devices are experiencing the same issue, or if it happens at a particular time. This may suggest there is an event triggering this loss of connection.

To access Freeview channels, the TV will need to be tuned into a digital aerial. Connecting the TV to the internet will allow you to access the SMART features and applications on the TV, but not the full channel list.

For more information on how to retune your TV, please use the interactive digital user guide at the bottom of this page.

Check that all connections are fully inserted on both your TV and viewing source (for example, an aerial or a Sky box). If the issue persists, please try the following.

1. Unplug the TV from the wall and disconnect any external devices.
2. Hold down the manual button on the unit for 30 seconds (if unsure of location please refer to the user manual).
3. Plug the TV back into a mains socket.

Please see how to perform a power reset here: 

If this has not resolved the issue, please contact us using the details on this page and provide us with the model number and serial number of the TV.

If the TV is missing some channels, we would recommend carrying out an automatic channel scan to tune in these channels, and if necessary trying a First Time Installation or Factory Reset through the menu.

If this has not resolved the issue, you can check for any issues with the signal in your area using the Freeview website here.

For more information on how to retune your TV, please use the interactive digital user guide at the bottom of this page.

To unpair the Bluetooth remote from your TV, use the following steps:

1. Press Home.
2. Scroll to Settings.
3. Press OK.
4. Scroll to Remotes & Accessories.
5. Press OK.
6. Scroll to the connected Bluetooth remote.
7. Press OK.
8. Scroll to Unpair.
9. Press OK.
10. Scroll to OK.
11. Press OK.
12. The remote has now been unpaired from the TV.

You can also view our interactive guide on how to unpair here.

Pair the remote via Bluetooth using the following steps:

1. Press Home.
2. Scroll to Settings, then press OK.
3. Scroll to Remotes & accessories, then press OK.
4. Press and hold the Left Arrow and Home buttons on the remote control at the same time for 5-15 seconds until the remote control is recognised.
5. The LED indicator on the remote control will start to flash.
6. Press OK to pair the remote control.
7. The remote should now be paired.

If you have purchased a universal remote, it should come with an instruction guide as to how to pair the remote with the TV. It will often have a list of codes for different brands. Locate the codes for this brand of TV, and follow the instructions to pair together.

If you are unable to change the channel on Freeview, a filter may have been set on the TV. 

To check this, whilst on a channel press the OK button. The channel list should appear. If the guide shows ‘Favourites’, change the selection to ‘All Channels’. Then exit the menu and try to change channels again.