Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using the number on the right hand side of this page. Please also scroll down this page to see further support information.
Yes. Ecodrive watches can be charged using any kind of light, however direct sunlight will provide the fastest charging times.
The second hand of the watch can be stopped if the crown is pulled out two clicks. If you pull the crown out when the second hand is at 12 oclock, adjust the minutes, then push the crown in two clicks when the time is changes a minute, the watch will be accurately set
This watch has four removable links either side of the clasp, which can be taken out by a Jeweller to adjust the size of the bracelet. Be sure to keep the links and pins that are removed, in case you need to adjust the bracelet again.
If your product has developed a fault or you need advice, please in the first instance contact the support provider using the number on this support page. If you still need to return your item please visit our most up to date returns policy here
If the watch is low on charge, the large second hand (stopwatch function) will not work. Place the watch somewhere where it has bright light on it to recharge.
Remember Citizen EcoDrive watches are light powered and most likely just need a charge. Firstly expose your watch to light, your EcoDrive needs light to operate correctly. While any kind of light will charge your watch, it can take extended periods of time with Ânormal indoorÂ lighting. In this instance, if your Ecodrive has completely stopped we recommend charging by exposing your watch to direct sunlight.
This is a Chronograph watch with three dials. The seconds are shown on the 6 oclock sub dial. The large second hand is used like a stopwatch, and can be started and stopped by pressing the top right hand button. You can leave the large second hand running like a nonchronograph second hand. Pressing the lower button will reset the large second hand.