PTOP WOOD BURNING FIREPIT W COVER CU296
941/0574
Product details
- Brand: Ptop
- Catalogue number: 941/0574
- Manufacturer's number: CU296
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Online supportFAQs
If your fire pit is hard to light or won’t stay lit, check the following:
- Ensure you are using dry, seasoned hard wood, as damp wood smoulders and extinguishes easily.
- Don’t overfill the fire pit, leave space between the logs so that air can circulate.
- If your fire pit has vents, check that they are not blocked with ash.
If your fire pit produces excessive smoke, check the following:
- Ensure that the wood you are using is not wet, but kiln-dried or seasoned.
- Ensure logs are elevated on the supplied grate/grid and not placed on ash.
- Empty the accumulated ash regularly as excessive ash bed can choke the airflow.
If your fire pit doesn't produce much heat, check the following:
- Ensure you don't load too much wood at once, as this can restrict air flow.
- Try not using undersized or small logs as they burn quickly without building a coal bed.
If ash and embers are blowing out of the fire pit, check the following:
- Avoid using the fire pit in windy conditions, try finding a sheltered outdoor location.
- Ensure the fire pit is placed on a solid, level surface, this will prevent an uneven airflow.
Returns policy
If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.
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