Habitat Julien Velvet 3 Seater Sofa - Grey

Please contact us using the details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

• Close range showing the issue(s) you are reporting. If necessary, take multiple images to convey the issue.
• Mid range (1 metre back) to show the full item.
• Full range showing where the item is in situ in the room.

Please ensure that no personal images or information are shown in these photos. Please also make the images are as clear as you can for us. Once you call us, if we require photographs we will send you a website link to upload the photos on our system.

We will also require details of your order, such as the order number and date of purchase so please have this ready when contacting us.

To prevent any floor markings or scratches you can consider the following:

• Putting a non-slip rug or runner underneath the furniture.

• Sticking furniture pads on the underside of the feet. You can view our furniture pads here.

You can prevent damage and increase the lifespan of your furniture by doing the following:

• Don't overload furniture: Every piece of furniture has a weight limit. Make sure you know the weight limit of your furniture and avoid placing heavy items on it that may exceed this limit.
• Avoid placing furniture on uneven surfaces: Uneven surfaces can put stress on furniture joints and cause them to weaken over time. Make sure your furniture is placed on a level surface.
• Check furniture joints regularly: Over time, furniture joints can loosen and become weak. Check the joints on your furniture regularly and tighten any loose screws or bolts.
• Avoid dragging furniture: Dragging furniture can damage the legs and joints, causing them to weaken over time. Instead, lift furniture and move it carefully.
• Don't lean on furniture: Leaning on furniture can cause areas to weaken and eventually collapse. Use the furniture as intended, and avoid putting excess weight or pressure on any one area.

If your furniture feels like it is sinking, it could be due to the way it is positioned. Try the following:

• Add furniture coasters or furniture pads: These are small, durable pads that can be placed under the legs or base of furniture to distribute weight and prevent sinking. They come in a variety of materials, including rubber, felt, and plastic.
• Use furniture risers: These are blocks that can be placed under the legs of furniture to elevate it off the ground. This can prevent sinking and also make it easier to get in and out of chairs and sofas.
• Reinforce the furniture: If your furniture is sinking due to weak or damaged supports, reinforcing them can help. This may involve adding additional support beams, replacing damaged parts, or tightening screws and bolts.
• Move the furniture: If your furniture is sinking on a soft surface like a carpet or a rug, moving it to a harder surface like tile or hardwood flooring may solve the problem.

• Clean regularly: Regular cleaning is essential to keep furniture looking good and to prevent damage from dirt, dust, and spills. Follow cleaning guidance from the instruction manual and avoid using harsh chemicals or abrasive cleaners.
• Protect from direct sunlight: Exposure to direct sunlight can cause furniture to fade, crack, or warp over time. Keep furniture away from windows or use curtains or blinds to limit the amount of sunlight that reaches it.
• Use coasters and placemats: Coasters and placemats can help protect furniture surfaces from scratches, spills, and heat damage. Use them under glasses, plates, and hot dishes to prevent damage to the surface of the furniture.
• Avoid extreme temperatures: Extreme temperatures can cause furniture to warp, crack, or fade. Keep furniture away from sources of heat, such as radiators or fireplaces, and avoid placing it in areas that are too hot or too cold.
• Keep furniture dry: Moisture can cause furniture to warp, rot, or develop mould. Keep furniture dry by wiping up spills immediately and avoiding placing in damp areas.
• Inspect furniture regularly: Check your furniture regularly for signs of wear and tear, loose joints, or other damage. Address any issues as soon as possible to prevent them from getting worse.

We are sorry that you have a damaged/missing part, please click here to order spares for your product. We’ll do our best to get the required part to you as soon as possible (usually within 48 hours)

We stock 1000s of spare parts, so chances are we will be able to help you!