Bush Fire 65 Inch Smart 4K UHD HDR LED Freeview TV

This message will show when the TV is not receiving a signal, either through the aerial or an external device connected if you have selected an input source but a device is not providing a signal.

Ensure you have selected the correct input source for viewing (for example, HDMI if you have an external device connected to the TV via HDMI). If you are using an aerial to watch Live TV, change the input source to Live TV to view these channels. This can be done by selecting Settings in the Menu and choosing the input source, or by selecting the Live TV button on the remote.

1. Unplug your Fire TV and wait 60 seconds.
2. Press and hold the Left button, Menu button, and Back button at the same time. Hold them for 12 seconds.
3. Release the buttons and wait 5 seconds.
4. Remove the batteries from your remote.
5. Plug in your Fire TV and wait 60 seconds.
6. Put the batteries back in your remote.
7. Press the Home button on the remote.
8. When the LED indicator blinks blue, your remote is paired successfully. If it's not paired, press the Home button for 10 seconds.

Check that all connections are fully inserted on both your TV and viewing source (for example, an aerial or a Sky box). If the issue persists, please try the following.

1. Unplug the TV from the wall and disconnect any external devices.
2. Hold down the manual button on the unit for 30 seconds (if unsure of location please refer to the user manual).
3. Plug the TV back into a mains socket.

Please see how to perform a power reset here: 

If this has not resolved the issue, please contact us using the details on the right hand side of this page and provide us with the model number and serial number of the TV.

To access Freeview channels, the TV will need to be tuned into a digital aerial. Connecting the TV to the internet will allow you to access the SMART features and applications on the TV, but not the full channel list.

For more information on how to retune your TV, please use the interactive digital user guide at the bottom of this page.

If you have purchased a universal remote, it should come with an instruction guide as to how to pair the remote with the TV. It will often have a list of codes for different brands. Locate the codes for this brand of TV, and follow the instructions to pair together.

If the TV is missing some channels, we would recommend carrying out an automatic channel scan to tune in these channels, and if necessary trying a First Time Installation or Factory Reset through the menu.

If this has not resolved the issue, you can check for any issues with the signal in your area using the Freeview website here.

For more information on how to retune your TV, please use the interactive digital user guide at the bottom of this page.

You can use a digital aerial on this TV to access Freeview channels. This can be an external aerial that has been fitted by an engineer, or an indoor aerial that you can purchase and fit yourself.

If purchasing an indoor aerial, we would recommend checking the distance from the transmitter as aerials will have a different range specified on the product box. You can check the distance from your nearest transmitter using the Freeview coverage checker here.

This should help to identify what aerial you will need, and what distance range would be required for your location.

Ensure the TV is plugged into a mains socket and, if necessary, try an alternative mains socket. An extension lead does not always supply the TV with sufficient power, so the TV may not be able to turn on fully if connected this way.

We would recommend trying the below steps:

1. Unplug the TV from the wall and disconnect any external devices.
2. Hold down the manual button on the unit for 30 seconds (if unsure of location please refer to the user manual).
3. Plug the TV back into a mains socket.

If this has not resolved the issue, please contact us using the details on the right hand side of this page.

Please see how to perform a power reset here:

If the TV is disconnecting from the internet, we would recommend trying the following:

• If multiple variations of your router appear in the network selection screen, select the one which does not have 5GHz at the end.
• Check that the TV is not situated too close or too far from the router, and that there are no obstructions that may be physically blocking the signal.
• Reset the WiFi router.
• Check if other devices are experiencing the same issue, or if it happens at a particular time. This may suggest there is an event triggering this loss of connection.

If the remote isn’t responding, press and hold the Home button for 10-15 seconds.

If the issue is not resolved, reset your remote control using the following steps:

1. Unplug your Fire TV and wait 60 seconds.
2. Press and hold the Left button, Menu button, and Back button at the same time. Hold them for 12 seconds.
3. Release the buttons and wait 5 seconds.
4. Remove the batteries from your remote.
5. Plug in your Fire TV and wait 60 seconds.
6. Put the batteries back in your remote.
7. Press the Home button on the remote.

Note: When the LED indicator blinks blue, your remote is paired successfully. If it's not paired, press the Home button for 10 seconds.

If this does not resolve your issue, please get in touch with the support team using the contact details on this page.

PS5 

1.       Head to the PS5 Home.  

2.       Select” Settings” from the top-right or using the Game Bar.  

3.       Choose “Screen and Video.”  

4.       Select “Video Output.”  

5.       Choose “VRR” and set it to “Disabled.” 

Xbox One 

1.       On your Xbox One console, go to the "Settings" menu.  

2.       Select the "Display & sound" tab.  

3.       Select the "Video output" tab.  

4.       Scroll down to the "Advanced video settings" section.  

5.      Untick the "Allow variable refresh rate" option. 

For more in-depth guidance read our Blog here.