Philips Series 9000 Prestige Beard Trimmer BT9810/13

If your skin feels uncomfortable after using your Philips Groomer there may be a few causes for this. Read our advice below to try and solve this issue yourself.

1. The shaving head could be damaged

The shaving foil of your Philips Groomer can wear down over time.

Before each use inspect the shaver head. If the shaving foil looks damaged or worn out, replace this immediately. To find out how to replace the shaver head of your groomer please refer to your user manual.

2. Tips to avoid skin irritation

Follow our tips below to get the best result out of your Philips Groomer and to avoid discomfort and irritation.

Make sure your skin is clean before using your Philips Groomer.

Always make sure your groomer is in full contact with your skin.

Apply gentle pressure and move the groomer slowly over your skin.

Pre-trim long or hard to shave hair.

Allow some adjustment time period and give your skin some time to recover in between grooming sessions.

If your Philips Groomer is trimming your beard or hair unevenly, try our troubleshooting advice to solve this issue.

1. Comb not attached correctly

It is important that the cutting element or the trimming comb which you are using with your groomer is attached correctly to its body. If the attachments are not placed correctly, the groomer may not work, or give desired results.

2. Pressing the groomer to hard

If you press the groomer too hard against your scalp or skin, you may accidentally change the settings to high or low or apply uneven pressure. This can result in uneven clipping.

For the best trimming experience, make sure your groomer is in full contact with your skin and move it gently and steadily.

3. Moving the groomer in one direction

For best results, make sure that you trim your hair against the grain. When trimming your hair, it is important to keep in mind that your hair grows in different directions.

Therefore, to get an even trim, try moving your trimmer in different directions (upwards, downwards and across) so that it covers all of your hair.

4. Cutting wet hair

Wet hair is more tricky to trim as they tend to stick to your skin and can be missed by the device. Therefore, we advise clipping your hair when they are completely dry.

5. Using incorrect attachment

Your Philips Groomer may come with different attachments to use on your hair and beard. It is important to use the correct attachment on the corresponding area.

Facial hair are usually stiffer than scalp hair. Hence, the beard attachment is designed and tested only for beards.

The cutting element and comb of a beard trimmer are usually smaller than that of a hair clipper. This allows you to easily reach in smaller areas, like under your nose.

Therefore, for an even trim, make sure you are using the correct attachment.

5. Incorrect length setting

Not all beard trimmers are fully optimized to groom very long beards (>10mm) and more strokes are needed for ideal result. 

If your Philips grooming device makes a strange noise, or it does not trim your hair as well as before, we can help you with some simple troubleshooting steps to solve this problem.

1. Groomer is dirty

Your groomer requires regular cleaning to function properly. Hair or debris can get stuck in the device and effect its performance.

To clean your groomer, take off the attachments and clean the area underneath the attachment. A lot of hair can collect there. If your groomer is washable, you can clean this area with water. Do not use soapy water or any cleaning detergents, as this can remove the protective grease on the cutter and effect its performance.

If your appliance is not washable, clean it with the small brush provided with it or use a cotton bud.

2. Groomer is not assembled properly

It can be that your groomer has not been assembled properly, which is causing it to make a strange noise. Take off the trimming or cutting attachments that you are using, and put them on again. Follow the instructions mentioned in your user manual.

3. Groomer is not oiled

We recommend oiling your groomer every 6 weeks. You can put a drop of oil on the teeth of the cutting element of your groomer. You can use the oil provided in the packaging or any other sewing machine oil.

4. Groomer is not charged

If your groomer is running low on battery, then it may sound odd to you. Please fully recharge your device before any further use.

In case your groomer runs on disposable AA batteries, it might be time to replace the batteries. When replacing the batteries make sure you use the appropriate batteries for the device as mentioned in the user manual. Do not mix different types or old and new batteries. When putting in the batteries make sure the + and - poles point in the right direction.

Wash and dry the attachments separately before reattaching them to the groomer.

You should charge your Philips Male Grooming devices when the charging indicator on the body of your groomer signals low battery. If your device does not have a battery indicator on it, then charge it whenever the groomer is working slower than usual.

Insert the charging plug in to you grooming device's charging socket. Make sure the plug's shape matches the socket and is completely inserted. Do not force it in.

The charging indicator on your device will start flashing to indicate that the groomer is charging. Once the groomer is fully charged, the charging indicator lights up continuously for approximately 30 minutes and then automatically turns off to save energy.

After charging, unplug the charger from the power outlet and the groomer. Your groomer is now ready to use.

For most groomers, normal charging time is between 1 to 8 hours. If you are charging your device for the first time, we recommend letting it charge for at least 3 hours. Check your user manual for specific charging instructions of your model.

1. Your groomer is connected to the power outlet 

Using an electric device with water can be very dangerous. Therefore, for your own safety Philips waterproof or showerproof groomers only work when they are uncorded.

Try unplugging your groomer from the main power supply and then switch it on again.

2. Groomer is dirty

Your groomer requires regular cleaning to function properly. Hair or debris can get stuck in the device and affect its performance.

Before cleaning your groomer determine if it is washable or is only suitable for dry cleaning. 

Washable groomers

These have a tap or shower symbol printed on them. To clean these devices, take off the attachments and cutter and clean the area underneath it with water.

Do not use soapy water or any cleaning detergents, as this can remove the protective grease on the cutter and effect its performance. Wash and dry the attachments separately before reattaching them to the groomer.

Non-washable groomers

These devices have a crossed-out tap symbol printed on them. These appliances cannot be washed with water. When you remove the attachments, clean the area underneath it with the small brush provided with it or use a cotton bud.

Non-washable groomers with washable attachments

Some Philips Trimmers are not washable, however, their attachments can be washed. For these devices take off the attachments to wash them off. Make sure the attachments are completely dry before putting them back on the groomer. 

Watch the instructional video below to learn how to clean such devices. 

For more detailed instructions of your particular model refer to the user manual. 

3. Groomer is not oiled

We recommend oiling your groomer regularly. You can put a drop of oil on the teeth of the cutting element of your groomer. You can use the oil provided in the packaging or any other sewing machine oil.

4. The battery of your groomer has run out

It is possible that the battery of your Philips Groomer has run out. We advise you to fully charge your groomer and then try turning it on again.

Note: Charging and running time can vary based on the model of your groomer. Please check your user manual for more information.

In case your appliance works on disposable AA batteries, it might be time to replace them. When replacing the battery, make sure that the + and - poles of the battery point in the right direction. Only use the correct disposable batteries as specified in the user manual. Do not mix different types of batteries or new and used batteries.

If you are unable to resolve the issue, then please either call us using the phone number on this page OR click HERE to arrange a return or exchange.