Philips HD9650/99 Airfryer

If you are unable to resolve the issue, then please either call us using the phone number on this page OR click HERE to arrange a return or exchange.

• Ensure the correct cooking temperature is set. 
• Ensure the correct cooking time has been set. 
• Check that the basket hasn’t been overfilled. 
• Try rotating the food midway through the cooking progress. 
• Confirm that the vents aren’t blocked or covered. 
• Giving plenty of clearance around the appliance.

• Check the positioning of the air fryer. The air fryer should be on a solid level base. If it is not positioned correctly, or sat on top of the power cord, it can cause the appliance to vibrate and cause a noise. 
• Check for loose food debris. If there is any debris in the food chamber, it may cause a rattling noise whilst cooking. Ensure this is cleaned after usage.

• Check and clean the cooking chamber and heating oil. 
• Refer to the user manual for specific cleaning instructions. 
• Ensure the food cooking does not have a high fat content. 
• Check if the food has a high moisture content. 
  • If necessary, pat dry the food before cooking in the air fryer.

• Ensure there is not any residue food stuck on the heating coil. 
• Check and clean the cooking chamber and heating oil. 
• Refer to the user manual for specific cleaning instructions. 
• Ensure the correct oil is being used. 
  • Oil with a low smoke point can result in black smoke. 

• Ensure the cooking temperature is not too high. 
• Ensure the cooking time is not too high. 
• Check that the basket has not been overfilled. 
• Ensure the food is rotated during cooking. 
• If cooking frozen food, make sure it has fully thawed out before cooking it. 
• Avoid cooking high fat content food as these can heat up quickly and burn. 
• Allow sufficient clearance around the appliance to avoid the vents from becoming blocked.

• Ensure the food is rotated during cooking. 
• Check that the basket has not been overfilled. 
• If cooking frozen food, make sure it has fully thawed out before cooking it.

• Ensure the cooking temperature is not too low. 
• Ensure the cooking time is not too short. 
• Check that the basket has not been overfilled.

• Try a mains plug socket. 
• Change the fuse.

• Try a mains plug socket. 
• Change the fuse. 
• Ensure the basket is correctly inserted. 
• Ensure the temperature and timer are set to the correct settings.

• If using for the first time it may be the protective coating. Check the user manual for the recommended test run procedure to get rid of this smell. 
• Check that there is not any food or debris stuck to the heating coil or cooking chamber. 
• Refer to the user manual for specific cleaning instructions.