BUSH BCF99L CHEST FREEZER SI

Please ensure that you refer to your instruction manual on the routines for cleaning & maintaining your machine.  These routines are usually carried out after every cycle, in particular the cleaning of the filter & hose (if your machine is vented).

If the clothes aren’t drying, check the following:

• Clean the lint filter by removing it and removing any dust and debris.
• Remove the condenser drawer, wash thoroughly, allow to dry and refit into the appliance.
• Check that the appliance has not been overloaded. If the load is too big, then the clothes won't move freely to dry.
• If clothes are soaking wet, try wringing water out to remove excess moisture before putting in the appliance.

If the issue is still not resolved, please get in touch with the support team using the contact details on this page.

If the drum isn’t moving, try the following:

• Check that the appliance is plugged in and switched on. If necessary, try an alternative mains plug socket.
• Clean the lint filter by removing it and removing any dust and debris.
• Empty the water tank and clean it thoroughly.
• Remove the condenser drawer, wash thoroughly, allow to dry and refit into the appliance.
• Check that a time delay has not been set on the appliance. Remove the time delay and try again.
• Check the load is the correct size. If the load is too big then the drum may not spin.

If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.

If clothes are coming out damaged, check the following:

• Ensure the drum is not being overloaded.
• Ensure the appliance is on the correct programme.

If the issue is still not resolved, please get in touch with the support team using the contact details on this page.

If the appliance is tripping the electrics, check the following:

• Check the plug is inserted fully.
• Check and/or change the fuse.
• Check the lint filter by removing it and removing any dust and debris.

If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.

If the cycle won’t start, try the following:

• Check that the appliance is plugged in and switched on. If necessary, try an alternative mains plug socket.
• Clean the lint filter by removing it and removing any dust and debris.
• Empty the water tank and clean it thoroughly.
• Remove the condenser drawer, wash thoroughly, allow to dry and refit into the appliance.
• Check that a time delay has not been set on the appliance. Remove the time delay and try again.

If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.

If the programme is stopping after a few minutes, check the following:

• Check the lint filter by removing it and removing any dust and debris.
• Empty the water tank and clean it thoroughly.
• Remove the condenser drawer, wash thoroughly, allow to dry and refit into the appliance.
• Check that the appliance has not been overloaded. If the load size is too big, then the clothes won't move freely and the cycle may stop.
• Ensure the unit is plugged in correctly.

If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.

If the appliance is going over set times on drying clothes, check the following:

• Check the lint filter by removing it and removing any dust and debris.
• Empty the water tank and clean it thoroughly.
• Remove the condenser drawer, wash thoroughly, allow to dry and refit into the appliance.
• Check that the correct load size has been used for the programme selected. If overloaded, it may take longer to dry completely.
• Try not to put the clothes in overly wet as they will take longer to dry.

If the issue is still not resolved, please get in touch with the support team using the contact details on this page.

This is to stop the clothes from creasing. The drum will occasionally turn until the appliance has been either switched off or the door has been opened.

Ice build-up can be normal in your appliance and is a sign that your appliance needs defrosting. If it has been defrosted but there is still an excessive ice build-up, try the following:

• Ensure there is the correct clearance around the appliance. This will be stated in your user manual.
• Ensure it is located in an area of a similar temperature between 10-32 degrees.
• Check that the door is closing properly and there is no debris in the seals.
• Avoid over-filling the appliance and ensure nothing is touching the back.
• Keep the appliance away from any heat sources.

If the issue is still not resolved, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs of the following:

• Front of the appliance
• Serial number sticker
• Ice build-up                            

If the appliance isn't cooling of freezing, try the following:

• Ensure there is the correct clearance around the appliance. This will be stated in your user manual.
• Ensure it is located in an area of a similar temperature between 10-32 degrees.
• Check that the door is closing properly and there is no debris in the seals.
• Avoid over-filling the appliance and ensure nothing is touching the back.
• Keep the appliance away from any heat sources.
• Check the power is coming on correctly and, if necessary, try an alternative mains socket and fuse.

If the issue is still not resolved, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs of the following:

• Front of the appliance
• Serial number sticker            

 If there is a smell coming from the appliance, try the following:

• Check the door seals and ensure they are clean.
• Turn the appliance off, clean the inside with warm water and white vinegar. If necessary, leave a lemon inside the appliance for a few hours to help remove any smells.
• Check food has not leaked anywhere and keep on top of food maintenance.

If the issue is still not resolved, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs of the following:

• Front of the appliance
• Serial number sticker

If the appliance isn’t level, try the following:

• Ensure the adjustable feet are set and tight. They can be screwed and unscrewed. You can find more instructions on this in the user manual.
• Ensure the flooring is level.
• The front of the appliance will be elevated slightly more than the back.

If the issue is still not resolved, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs of the following:

• Front of the appliance
• Serial number sticker

The compressor sound should be a humming noise from the compressor every now and then. This is when the appliance needs to get to the correct temperature and is expected. If you still believe it is too loud, check the following:

• Ensure there is clearance around the appliance.
• Check both sections are cooling correctly.

If the issue is still not resolved, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs and videos of the following:

• Front of the appliance
• Serial number sticker
• Video of the sound coming from the compressor            

If your appliance has a light and the light is not working, please refer to your user manual for instructions on changing the bulb. If the issue is still not resolved or your manual does not state the bulb can be removed, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs of the following:

• Front of the appliance
• Serial number sticker
• The light not working