BUSH WMNSN612W WMACHINE SI

Please check your drainage pipeand ensure there are no 'kinks' or that the pipe has been squashed in any way as this will reduce or stop the water from draining properly.

Ensure that the appliance is level and on a solid floor. If the issue persists, please contact the product helpline on the right hand side of this page.

Undertake a high temparature service wash using a washing machine cleaner. Please refer to your instruction manual on how to do this.

Please ensure you have removed the 'transit bolts', refer to your instruction manual on how to do this.

You can register for your free Bush guarantee in a few simple steps by clicking here or watch the video below which will walk you through all the methods to register along with the benefits of doing so.

If the appliance isn’t draining, try the following steps:

• Drain the filter out slowly and check for any blockages. Then clean the filter and refit.
• Check that the outlet pipe does not have any kinks or bends that could be restricting the water flow.
• Check for any blockages in the outlet pipe that could be preventing the water from draining.
• Try a hot wash to give the internal pipes a good clean.
• Check for any error codes on-screen and refer to your user manual.

If the issue is still not resolved, get in touch with the support team by using the contact details on this page.

If the drum isn’t reaching a fast spin, try the following steps:

• Check the load. The load should be between ½ to ¾ full. Any less and the weight will not be recognised. Over ¾ full and the drum may not move. Different clothing, such as hoodies, weight more than other items so therefore you may be required to put less in. 
• Ensure the filter has checked. Drain the filter out slowly and check for any blockages. Then clean the filter and refit. 
• Check that the outlet pipe does not have any kinks or bends that could be restricting the water flow.
• Check for any blockages in the outlet pipe that could be preventing the water from draining.
• Ensure the appliance is on the correct programme.

If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.

If a programme isn’t starting, try the following steps:

• Check the load. The load should be between ½ to ¾ full. Any less and the weight will not be recognised. Over ¾ full and the drum may not move. Different clothing, such as hoodies, weigh more than other items so therefore you may be required to put less in.
• Check that the door has been locked correctly and the programme has been selected.
• Ensure water is entering the appliance. If not, check the inlet pipe and check that the tap underneath the sink is fully open.
• Check to see if a delay timer has been set.
• Check for any error codes on-screen and refer to your user manual.
• Drain the filter out slowly and check for any blockages. Then clean the filter and refit.
• Check that the outlet pipe does not have any kinks or bends that could be restricting the water flow.
• Check for any blockages in the outlet pipe that could be preventing the water from draining.

If the issue is still not resolved, get in touch with the support team by using the contact details on this page.

If there is no power going to the appliance, try the following steps:

• Check that the socket is by working by trying another device in this socket, or trying this appliance in another plug socket.
• Ensure the socket is turned on.
• Change the fuse in the plug.

If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.

If the machine is vibrating or moving around, try the following steps:

• Check that the load is not too large. If the clothes are crammed and bunched together it can cause the appliance to move.
• Ensure the appliance is on a level surface.
• Ensure there is a 2cm gap around the washing machine.

If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.

If the door isn’t opening, try the following steps:

• Turn the dial on and off.
• Check if there is still water in the appliance. If so, turn the dial to spin to drain out any water.
• If it isn’t completing the spin cycle then check the filter and outlet pipe for any blockages. They may need draining out if there is a blockage.
• Try a power cycle. This is performed by disconnecting the unit from the mains socket and holding down the power button for 10 seconds.
• Leave the appliance a few moments after a cycle has finished to try opening the door. This is because child lock may be on.

If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.

If the appliance is noisy, try the following:

• Drain the filter out slowly and check for any blockages. Then clean the filter and refit. 
• Check that the paddles inside the drum are not loose.
• Ensure there is a 2cm clearance around the whole appliance.
• Ensure the appliance is on a level surface.
• Check the seal and pockets after the wash in case anything has gotten stuck.
• Ensure the loads are no bigger than ¾ full as the clothes may become bunched up and could cause the noise when trying to complete a spin. Different clothing, such as hoodies, weight more than other items so therefore you may be required to put less in.

If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.

If your appliance is not taking softener or conditioner, try the following:

• Check water is going into the drum. If there isn’t this may be a water issue and we would recommend checking the inlet pipe and ensuring the door is locking.
• Clean the softener drawer by removing it and soaking in warm water.
• Clean the jets above where the drawer sits.
• Ensure too much powder isn’t being used as this can become thick once wet.
• Check for any error codes on-screen and refer to your user manual.

If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.

If there is damage to clothing when using the appliance, check the following:

• Ensure it is not being overloaded.
• Check that the correct detergent is being used. This is because some detergent can be quite harsh for more delicate clothes.
• Use the correct programme. Certain programmed may be quite harsh for particular items of clothing. For example, fast cycles may not be suitable for delicate clothing.

If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.

If your clothes do not smell nice after a wash, check the following:

• Ensure the drum isn’t being overfilled. If clothes are too crammed then they will not be cleaned correctly.
• Do not over fill the conditioner. The conditioner is released into the drum near the end of the cycle. If there is too much in the drawer it will be released earlier and be washed away.
• Ensure cleaning and maintenance is carried out regularly to remove any grime deposit.
• Ensure the inlet pipe is clean. You can remove this and run some hot water through to check.

If the issue is still not resolved, get in touch with the support team by using the contact details on this page.

If the drum isn’t spinning, check the following:

• Is water entering the drum? If there isn’t any water entering the drum then ensure the door is locked correctly and the water tap is open.
• Check that the correct load size has been used for the selected programme to prevent unbalancing the load.
• Drain the filter out slowly and check for any blockages. Then clean the filter and refit.
• Check that the outlet pipe does not have any kinks or bends that could be restricting the water flow.
  Check for any blockages in the outlet pipe that could be preventing the water from draining.

If the issue is still not resolved, get in touch with the support team by using the contact details on this page.

If water remains in the softener drawer after a cycle, check the following:

• Ensure the filters are checked and cleaned regularly.
• Clean the detergent drawer.
• Try a hot wash with nothing in the drum.
• Clean the outlet pipe.
• Wipe the seal to ensure nothing is stuck there.

If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.

If you are experiencing your cycle temperature jumping to 60 degrees regardless of what setting is used, this is because the cycle stages and cycle temperatures share the same display light.
When a temperature is selected and a cycle started, the light will show 60 degrees as this is displaying that the Wash part of the programme is in progress, this light will move down with each stage of the cycle.
If you want to check what temperature you have set a cycle, simply press the Temp button once. This will momentarily show you your selected temperature before moving back up the cycle stage.

If the wash and end lights are flashing, this would suggest that the appliance isn’t draining. Please try the following:

• Drain the filter out slowly and check for any blockages. Then clean the filter and refit.
• Check that the outlet pipe does not have any kinks or bends that could be restricting the water flow.
• Check for any blockages in the outlet pipe that could be preventing the water from draining.
• Try a hot wash to give the internal pipes a good clean.
• Try a power cycle. This is performed by disconnecting the unit from the mains socket and holding down the power button for 10 seconds.

If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.                

The Child Lock function allows you to lock the buttons so that the wash cycle you have chosen cannot be changed unintentionally.

To activate child lock, press and hold buttons 2 and 3 simultaneously for at least 3 seconds. ‘’CL’’ will flash on the electronic display for 2 seconds when the child lock is activated.

If any button is pressed or the selected programme is changed by the programme dial while the child lock is active, the “CL” symbol will flash on the electronic display for 2 seconds

To deactivate the child lock, press and hold buttons 2 and 3 simultaneously for at least 3 seconds until the “CL” symbol on the electronic display disappears

This would indicate the door is not shut properly. 

Shut the door properly so that you hear the click. If the problem persists, turn off the machine unplug and contact the nearest authorised service agent.

The water level in your machine is below heater. The pressure of your water supply may be low or water supply may be blocked.

Turn on the tap fully. The water supply may be interrupted. If the problem persists, your machine will automatically stop after a while. Unplug your machine, turn off the tap and contact the nearest authorised service agent.

The pump has failed or the pump filter is obstructed.

Clean the pump filter. If the problem persists and contact the nearest authorised service agent.

Your machine has excessive amount of water.

Your machine will discharge water by itself. Pursuant to discharging operation, turn off your machine and unplug it. Turn off your tap and contact the nearest authorised service.