OUTBACK JUPITER 4 BURNER BUILT IN BLACK

1. Firstly, make sure the gas is turned on. 
2. Check the gas cylinder is not empty view our video here. 
3. Inspect the igniter, is it clicking?

1. Check if the tank is low on gas. View our video here. 
2. Turn off everything and restart (soft reset) 
3. Make sure burners and ports are clean and not clogged.

1. Check for blockages in the burners or tubes. 
2. Make sure the burner knobs are fully turned on. 
3. Clean any grease or debris off the burners.

1. Inspect the igniter for damage or dirt. 
2. Check the connections are secure. 

1. Clean the burners and grates. 
2. Check if any burner holes are blocked. 
3. Make sure the grill is on a level surface.

This could be a sign of too much air mixing with the gas. 

1. First power off and allow to cool.  
2. Check burner alignment. 
3. Look for loose or damaged burner parts.

1. This could be a built-in safety feature. 
2. Try turning everything off allow to cool and restart. 
3. Make sure the tank is upright, and the hose isn’t kinked. 

Use a lower burner setting. 

Preheat for a shorter time. 

Check everything is aligned and in place.

1. Clean around the knobs. 
2. Check for grease buildup. 
3. If still stiff, the valve may need to be lubricated or replaced.

 To check Read out blog: Checking the gas level on your gas cylinder or watch our video here.

If the charcoal doesn’t get hot enough, check the following:  

• Ensure the air vents are fully open during startup as blocked vents restrict oxygen and stops the charcoal from heating up to cooking temperature. 
• Ensure the ash catcher is empty before lighting. 

If the charcoal keeps going out during cooking, check the following: 

• Ensure the charcoal is stored in a dry place and not damp. 
• This can indicate insufficient airflow, ensure the vents are fully open on your product. 

• If your BBQ produces thick, bitter smoke, ensure the vents are not fully closed and that there is no grease buildup or left over food debris.

The time required for the charcoal to heat up can vary. Wait for the coals to be mostly covered in white ash before placing any food on the grill. This can usually take between 15-30 minutes.