Tower T17038 Xpress 11L 5-in-1 Air Fryer Oven - Black
363/6653
Product details
- Brand: Tower
- Catalogue number: 363/6653
- Manufacturer's number: T17038
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FAQs
If the food is taking too long to cook, check the following:
- Ensure the correct cooking temperature is set.
- Ensure the correct cooking time has been set.
- Check that the basket hasn’t been overfilled.
- Try rotating the food midway through the cooking progress.
- Confirm that the vents aren’t blocked or covered.
- Giving plenty of clearance around the appliance.
If the issue remains, please contact the support team using the contact details on this page.
If the air fryer is noisy, try the following:
- Check the positioning of the air fryer. The air fryer should be on a solid level base. If it is not positioned correctly, or sat on top of the power cord, it can cause the appliance to vibrate and cause a noise.
- Check for loose food debris. If there is any debris in the food chamber, it may cause a rattling noise whilst cooking. Ensure this is cleaned after usage.
If the issue remains, please contact the support team using the contact details on this page.
White smoke may be present if there is oil or fat inside the cooking chamber. To rectify, try the following:
- Check and clean the cooking chamber and heating oil.
- Refer to the user manual for specific cleaning instructions.
- Ensure the food cooking does not have a high fat content.
- Check if the food has a high moisture content.
- If necessary, pat dry the food before cooking in the air fryer.
If the issue remains, please contact the support team using the contact details on this page.
If there is black smoke coming from the air fryer, check the following:
- Ensure there is not any residue food stuck on the heating coil.
- Check and clean the cooking chamber and heating oil.
- Refer to the user manual for specific cleaning instructions.
- Ensure the correct oil is being used.
- Oil with a low smoke point can result in black smoke.
If the issue remains, please contact the support team using the contact details on this page.
If the food is burning, check the following:
- Ensure the cooking temperature is not too high.
- Ensure the cooking time is not too high.
- Check that the basket has not been overfilled.
- Ensure the food is rotated during cooking.
- If cooking frozen food, make sure it has fully thawed out before cooking it.
- Avoid cooking high fat content food as these can heat up quickly and burn.
- Allow sufficient clearance around the appliance to avoid the vents from becoming blocked.
If the issue remains, please contact the support team using the contact details on this page.
If the cooking is uneven, try the following:
- Ensure the food is rotated during cooking.
- Check that the basket has not been overfilled.
- If cooking frozen food, make sure it has fully thawed out before cooking it.
If the issue remains, please contact the support team using the contact details on this page.
If the food is undercooked, check the following:
- Ensure the cooking temperature is not too low.
- Ensure the cooking time is not too short.
- Check that the basket has not been overfilled.
If the issue remains, please contact the support team using the contact details on this page.
If the air fryer has no power, try the following:
- Try a mains plug socket.
- Change the fuse.
If the issue remains, please contact the support team using the contact details on this page.
If the air fryer is not heating up, try the following:
- Try a mains plug socket.
- Change the fuse.
- Ensure the basket is correctly inserted.
- Ensure the temperature and timer are set to the correct settings.
If the issue remains, please contact the support team using the contact details on this page.
If the air fryer smells, check the following:
- If using for the first time it may be the protective coating. Check the user manual for the recommended test run procedure to get rid of this smell.
- Check that there is not any food or debris stuck to the heating coil or cooking chamber.
- Refer to the user manual for specific cleaning instructions.
If the issue remains, please contact the support team using the contact details on this page.
Questions & answers
How-to videos
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How to get the best cooking results with your air fryer
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What to do if your air fryer is not heating
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