Power XL 900W Microwave Air Fryer 01556 - Black

In a nut shell, 'yes you do'!

Splatters of food in your microwave look bad, smell bad, and will decrease the efficiency of your microwave. In some circumstances. these can also be the cause of fires and can void your warranty if not cleaned off. It is best for your own health and safety that you regularly clean your microwave oven.

The good news is that they are so easy to clean & keep fresh!

Please watch the video on this support page for our preferred method which doesn't require any chemicals & will only take 5 minutes of your time.

If your microwave has no power, try these steps:

• Unplug the microwave from the plug socket. Hold down the Start or Stop button for 10 seconds whilst unplugged, and then plug back in.
• Try an alternative mains plug socket, not an extension lead.
• Change the fuse in the plug.

If this doesn't resolve the issue, please get in touch with the support team using the contact details on this page.

If your microwave is not heating properly, try these steps:

• Ensure the microwave is not on a defrost setting.
• Ensure the heating time is appropriate for the item you have placed in the microwave.
• Unplug the microwave from the plug socket. Hold down the Start or Stop button for 10 seconds whilst unplugged, and then plug back in.
• Try an alternative mains plug socket, not an extension lead.

If the issue is not resolved, please get in touch with the support team using the contact details on this page.

If the turntable isn’t spinning properly, try these steps:

• Check for any debris or obstructions around the turntable.
• Ensure it is seated correctly.
• Check that the item being placed in the microwave is the correct size. If it is too large it may catch on the top of the microwave, preventing it from turning correctly.

If this doesn't resolve the issue, please get in touch with the support team using the contact details on this page.

If the light bulb has stopped working, try these steps:

• Unplug the microwave from the plug socket. Hold down the Start or Stop button for 10 seconds whilst unplugged, and then plug back in.
• Try an alternative mains plug socket, not an extension lead.

If the issue is still not resolved, please contact the support team using the details on this page. Do not attempt to replace the bulb yourself until you have checked with the support team if you are able to do this for your model.

To clean your microwave, do the following after each use:

• Wipe away any condensation from the walls.
• Remove any loose debris with a microfiber cloth.
• Use warm soapy water to clean and avoid harsh abrasives.

If your microwave has condensation on the walls, this is expected if you are cooking something with high moisture content.
After each use you should ensure the walls are wiped down and the door is left ajar to encourage any existing condensation to evaporate.

• Ensure the correct cooking temperature is set. 
• Ensure the correct cooking time has been set. 
• Check that the basket hasn’t been overfilled. 
• Try rotating the food midway through the cooking progress. 
• Confirm that the vents aren’t blocked or covered. 
• Giving plenty of clearance around the appliance.

• Check the positioning of the air fryer. The air fryer should be on a solid level base. If it is not positioned correctly, or sat on top of the power cord, it can cause the appliance to vibrate and cause a noise. 
• Check for loose food debris. If there is any debris in the food chamber, it may cause a rattling noise whilst cooking. Ensure this is cleaned after usage.

• Check and clean the cooking chamber and heating oil. 
• Refer to the user manual for specific cleaning instructions. 
• Ensure the food cooking does not have a high fat content. 
• Check if the food has a high moisture content. 
  • If necessary, pat dry the food before cooking in the air fryer.

• Ensure there is not any residue food stuck on the heating coil. 
• Check and clean the cooking chamber and heating oil. 
• Refer to the user manual for specific cleaning instructions. 
• Ensure the correct oil is being used. 
  • Oil with a low smoke point can result in black smoke. 

• Ensure the cooking temperature is not too high. 
• Ensure the cooking time is not too high. 
• Check that the basket has not been overfilled. 
• Ensure the food is rotated during cooking. 
• If cooking frozen food, make sure it has fully thawed out before cooking it. 
• Avoid cooking high fat content food as these can heat up quickly and burn. 
• Allow sufficient clearance around the appliance to avoid the vents from becoming blocked.

• Ensure the food is rotated during cooking. 
• Check that the basket has not been overfilled. 
• If cooking frozen food, make sure it has fully thawed out before cooking it.

• Ensure the cooking temperature is not too low. 
• Ensure the cooking time is not too short. 
• Check that the basket has not been overfilled.

• Try a mains plug socket. 
• Change the fuse.

• Try a mains plug socket. 
• Change the fuse. 
• Ensure the basket is correctly inserted. 
• Ensure the temperature and timer are set to the correct settings.

• If using for the first time it may be the protective coating. Check the user manual for the recommended test run procedure to get rid of this smell. 
• Check that there is not any food or debris stuck to the heating coil or cooking chamber. 
• Refer to the user manual for specific cleaning instructions.