Official Xbox Elite Wireless Controller Series 2 - Black

If you need help with your controller, please visit the Xbox support site here.

Alternatively, please call the Xbox support team on 0800 587 1102.

If you're experiencing any controller issues, we recommend trying a power cycle on the unit:

1. Press and hold the Xbox button for 5-10 seconds, until the controller turns off.
2. Wait a few seconds, then press and hold the Xbox button again to turn the controller back on.

1. Press the Xbox button to open the guide.
2. Under Profile & system, select Settings.
3. Under Devices & connections, select Accessories.
4. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.
5. If it says there's no update available, your controller is current. If it says “Update,” follow the steps provided.
6. Once your controller is updated, disconnect the USB cable and try connecting wirelessly again.

If some buttons aren't working correctly, we recommend checking for an update and checking the mapping settings.

Check for an update.

Check the button mapping settings.

The Xbox Elite Wireless Controller Series 2 controller is compatible with the following systems: - 

• Xbox Series X/S
• Xbox One
• Windows 7+ (via USB or with an adapter)
• Windows 10/11 (via Bluetooth, Xbox Wireless or USB-C)
• Android
• iOS
• Mobile devices via Bluetooth

If your Xbox controller is not powering on or pairing, try the following: - 

• Check the battery: Fully charge the controller (even if the controller still has power).
• Power cycle your controller: Press and hold the Xbox button for 5-10 seconds until the controller turns off. Wait a few seconds, then press and hold the Xbox button to turn the controller back on.  

Carrying out a hard reset on your controller will erase all the controller configurations.

• Turn the controller over to locate the small circular reset button next to the left bumper.
• Use a paperclip or small tool to press and hold the button for 5-10 seconds until the Xbox light blinks rapidly.
• The controller will restart; all paired connections and profiles are now cleared.

To learn how to set up and configure your Xbox Elite Wireless Controller Series 2, see here

Included in the box of the Core edition controller is the following: - 

• Controller, USB-C cable and thumbstick adjustment tool.

Not included in the box of the Core edition controller is the following: - 

• Carry case, paddles, extra thumbsticks, D-Pads or charging dock.

A complete component pack which includes the items not included can be purchased here