Toshiba Fire 55 Inch 55UF3D53DB Smart 4K UHD HDR DLED TV

Please visit here for support on setting your Sky remote to work with your TV.

Please watch the below video to perform a camera test on the remote using a smartphone. This will allow you to see if the remote is producing a signal.

If the remote isn’t responding, press and hold the Home button for 10-15 seconds.

If the issue is not resolved, reset your remote control using the following steps:

1. Unplug your Fire TV and wait 60 seconds.
2. Press and hold the Left button, Menu button, and Back button at the same time. Hold them for 12 seconds.
3. Release the buttons and wait 5 seconds.
4. Remove the batteries from your remote.
5. Plug in your Fire TV and wait 60 seconds.
6. Put the batteries back in your remote.
7. Press the Home button on the remote.

Note: When the LED indicator blinks blue, your remote is paired successfully. If it's not paired, press the Home button for 10 seconds.

If this does not resolve your issue, please get in touch with the support team using the contact details on this page.

1. Unplug your Fire TV and wait 60 seconds.
2. Press and hold the Left button, Menu button, and Back button at the same time. Hold them for 12 seconds.
3. Release the buttons and wait 5 seconds.
4. Remove the batteries from your remote.
5. Plug in your Fire TV and wait 60 seconds.
6. Put the batteries back in your remote.
7. Press the Home button on the remote.
8. When the LED indicator blinks blue, your remote is paired successfully. If it's not paired, press the Home button for 10 seconds.

If the TV is missing some channels, we would recommend carrying out an automatic channel scan to tune in these channels, and if necessary trying a First Time Installation or Factory Reset through the menu.

If this has not resolved the issue, you can check for any issues with the signal in your area using the Freeview website here.

For more information on how to retune your TV, please use the interactive digital user guide at the bottom of this page.

To access Freeview channels, the TV will need to be tuned into a digital aerial. Connecting the TV to the internet will allow you to access the SMART features and applications on the TV, but not the full channel list.

For more information on how to retune your TV, please use the interactive digital user guide at the bottom of this page.

If the TV is disconnecting from the internet, we would recommend trying the following:

• If multiple variations of your router appear in the network selection screen, select the one which does not have 5GHz at the end.
• Check that the TV is not situated too close or too far from the router, and that there are no obstructions that may be physically blocking the signal.
• Reset the WiFi router.
• Check if other devices are experiencing the same issue, or if it happens at a particular time. This may suggest there is an event triggering this loss of connection.

Ensure the TV is plugged into a mains socket and, if necessary, try an alternative mains socket. An extension lead does not always supply the TV with sufficient power, so the TV may not be able to turn on fully if connected this way.

We would recommend trying the below steps:

1. Unplug the TV from the wall and disconnect any external devices.
2. Hold down the manual button on the unit for 30 seconds (if unsure of location please refer to the user manual).
3. Plug the TV back into a mains socket.

If this has not resolved the issue, please contact us using the details on the right hand side of this page.

Please see how to perform a power reset here:

This message will show when the TV is not receiving a signal, either through the aerial or an external device connected if you have selected an input source but a device is not providing a signal.

Ensure you have selected the correct input source for viewing (for example, HDMI if you have an external device connected to the TV via HDMI). If you are using an aerial to watch Live TV, change the input source to Live TV to view these channels. This can be done by selecting Settings in the Menu and choosing the input source, or by selecting the Live TV button on the remote.