Welcome to the support page for your product. If you have a question to ask, need some advice or are having any issues, then please contact us using the number on the right hand side of this page. Please also scroll down this page to see further support information.
If your product has developed a fault or you need advice, please in the first instance contact the support provider using the number on this support page. If you still need to return your item please visit our most up to date returns policy here.
If your product has developed a fault or you need advice, please in the first instance contact the support provider using the number on this support page. If you still need to return your item please visit our most up to date returns policy here
Please ensure you have pressed the power trigger prior to selecting the booster button. You will hear a notable change in sound to confirm your selection.
To maintain your Dyson machine we recommend that you wash your filter(s) at least once every 3-6 months. Please see the video library below for a tutorial.
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the machine or tools are blocked. If your machine cuts out, unplug it and leave it for at least an hour to cool down. Remember to turn the power off and unplug the machine before you check for blockages prior to re-starting the machine.
Please click here and select your model for comprehensive support information.
Please click here where you can view the spare parts available.
Please ensure that if you have a booster button, this is not constantly selected as your battery life will be significantly impacted. The booster button should only be used in short stints.
Checking for blockages
How to use the Max Power function