Lenovo IdeaPad Flex 3 11.6in Celeron 4GB 32GB Chromebook

The most common causes for frequent buffering include: - 

• A slow or unstable internet connection.
• A poor-quality Wi-Fi signal.
• Network congestion or high bandwidth usage.
• Outdated apps or an old device.
• Streaming in higher video quality than your internet connection can handle.

Try the following steps: - 

• Pause the video/game for a few seconds to let it build up enough data to resume.
• Lower the streaming quality from 1080p to 720p.
• Close other apps or devices to reduce bandwidth usage.
• Use a wired ethernet connection.
• Move close to your router if you are using a Wi-Fi connection.
• Restart your router.
• Check if there is an update for the streaming app or your devices firmware.

Below is a general guide: 

• Standard Definition: 3-4 Mbps.
• High Definition: 5-8 Mbps.
• 4K/Ultra HD: 15-25 Mbps.

Possible reasons for your streaming still buffering are: - 

• Inconsistent internet speed.
• Wi-Fi signal keeps dropping.
• The ISP (Internet service provider) or streaming service is overloaded.
• Device performance issues (E.g., overheating, low memory).

Try the following: - 

• Run an internet speed test using for example Speedtest.net.
• Try streaming on a different device.
• Use a different streaming platform (E.g., YouTube).

If your Chromebook is not turning on, please check the following: 

• Ensure the charger is connected to mains power.
• Hold the Power Button for 10 seconds to force a restart.
• Try a different USB-C charger (ensure the charger is rated for Chromebook use).
• If the battery is flat, leave it charging for at least 30 minutes before trying to power on the Chromebook.

If your Chromebook is slow or keeps freezing, please try the following: 

• Close any unused Chrome tabs and apps.
• Restart the Chromebook to clear temporary files.
• Check for ChromeOS updates: Settings > About ChromeOS > Check for updates. 

If your Chromebook won’t connect to the Wi-Fi, please try the following: 

• Toggle Wi-Fi off and on from the status tray.
• Forget the network and reconnect with the correct password.
• Restart your router and Chromebook.
• If using public Wi-Fi (e.g., cafés), ensure you’ve accepted any login page terms.

If the battery drains quickly on your Chromebook, please try the following: 

• Lower the screen brightness.
• Close any unused Chrome tabs and apps. 
• Disable Bluetooth if not needed.
• Check for ChromeOS updates: Settings > About ChromeOS > Check for updates. 

If the keyboard or trackpad is not responding, please try the following: 

• Restart your Chromebook.
• Check for crumbs or debris under keys.
• Perform a hard reset: Press Refresh + Power together for 10 seconds.

If apps won’t install or update, please try the following: 

• Confirm you’re signed in with your Google account.
• Check that you have enough storage to install or update apps under Settings > Device > Storage.
• Check that the Google Play Store is enabled under Settings > Apps > Google Play Store.  
• Restart your Chromebook and try again.