Sony UBP-X700 4K HDR Blu-Ray DVD Player

If your DVD player has no power, try the following:

• Try an alternative mains plug socket.
• Change the fuse in the plug.

If the DVD player has a light on the front, or anything on the display, then the DVD player may be turned on but not connected with the TV properly. To resolve this, ensure the TV is set to the correct input source (HDMI1/HDMI2/HDMI3).

If the problem persists, please get in touch with the support team using the contact details on this page.

If the TV is showing ‘no signal’ when connected to the DVD player, it may not be recognising the DVD player is connected. To resolve this, try the following:

• Check the DVD player is turned on.
• Ensure the TV is set to the correct input source (HDMI1/HDMI2/HDMI3).
• Check that a disc has been inserted and is playing.

If the problem persists, please get in touch with the support team using the contact details on this page.

If the disc isn’t playing, try the following:

• Check the DVD player is turned on.
• Ensure the TV is set to the correct input source (HDMI1/HDMI2/HDMI3). This is because a disc may be playing but the TV may not be displaying it.
• Try an alternative disc.
• Ensure the disc is the correct region as most DVD players are region locked.
• Remove any packaging that may be in the disc tray or covering the sensor.

If the problem persists, please get in touch with the support team using the contact details on this page.

If a disc is skipping, check the following:

• Ensure the disc does not have any scratches or marks.
• Check the DVD player is seated on a flat, level surface and is not raised at an angle.
• Try another disc. If another disc works fine, it is likely an issue with the disc that is skipping.
• Try a power reset. This is done by unplugging the DVD player from the wall, holding down the manual button for 30 seconds, and then plugging back in.

If the problem persists, please get in touch with the support team using the contact details on this page.

If the remote isn’t working, try the following:

• Change the batteries in the remote.
• Try a power reset. This is done by unplugging the DVD player from the wall, holding down the manual button for 30 seconds, and then plugging back in.
• Perform a camera test to check if the remote is producing a signal. You can view our guide on how to perform a camera test below:

If the problem persists, please get in touch with the support team using the contact details on this page.

Ensure the DVD player is plugged into a mains socket and, if necessary, try an alternative mains socket. An extension lead does not always supply the DVD player with sufficient power, so the DVD player may not be able to turn on fully if connected this way.

We would recommend trying the below steps:

1. Unplug the DVD player from the wall and disconnect any external devices.
2. Hold down the manual button on the unit for 30 seconds (if unsure of location please refer to the user manual).
3. Plug the DVD player back into a mains socket.

If the problem persists please get in touch with the support team using the contact details on this page.

If the DVD player isn’t eject the disc, try the following:

• Press the eject button on the remote.
• Press the eject button on the DVD player.
• Try a power reset. This is done by unplugging the DVD player from the wall, holding down the manual button for 30 seconds, and then plugging back in.

If the problem persists, please get in touch with the support team using the contact details on this page.