FITBIT CHARGE 2 HRM WRISTBAND PLUM SML

Note: Restarting your tracker turns it off and on without deleting any activity data. If your tracker saves notifications, a restart deletes them.

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

For help with tracker syncing issues please click here for help with your specific platform. 

If your tracker isn't working after being submerged in water but no damage is visible, try these steps:

1. Put your tracker into a bowl of dry rice for 24 hours. This will extract any moisture that remains inside the device.
2. After your tracker has been in rice for 24 hours, restart it using the instructions in How do I restart my tracker?
3. If your tracker doesn't work after the restart, contact Customer Support.

If you have a wrist-based tracker and can see condensation inside the screen, dry rice may work temporarily but the problem is likely to reoccur. In most cases water damaged trackers aren't covered under warranty but it depends on the model. Contact Customer Support if you're unsure.

Make sure your tracker is charged and then try these steps:

1. Turn your tracker off and on again using the instructions in How do I restart my tracker?
2. Try the firmware update again. If it doesn't work, reboot your mobile device and try the update again.
3. Try the firmware update again. If it doesn't work, on a different mobile device or computer (if available) log into your Fitbit account and try updating your firmware.

   Note that if you get notifications from your mobile device on your tracker, before you can use a different device or computer you need to follow the instructions in Why is my tracker only syncing with one mobile device?

4. For assistance, please contact Customer Support.

To explore the compatibility of your device, please click here.  On this page, you will be able to select your device type & view all of the available features within the Fitbit app.