Hoover HOCT3L517EWK 1 Fridge Freezer – White

When you receive your fridge freezer, it is important to leave it to stand for 4 hours prior to plugging it in, this is to allow the compressor oil to settle within the appliance. You should then ideally wait 24 hours before putting food into it.

Please ensure that the drain hole is clear and free from obstructions such as food or packaging. If this does not resolve the issue, please contact the product helpline found on the right hand side of this page.

Please ensure you regulalry clean and defrost your freezer, this in most cases will prevent the build up of ice. Should you have left the door open for a prolonged amount of time, this will also cause a build up of ice. In this case, please follow the defrosting instructions from withion your instruction manual.

If the appliance has no power, check the following:

• Plug socket is switched on. 
• Try an alternative socket. 
• Change the fuse. 

If the issue is still not resolved, please get in touch with the support team using the contact details on this page.                                                              

If the appliance is tripping the electrics, check the following:

•     Check the plug is inserted fully.
•     Try a different plug socket. 
•     Check and/or change the fuse.

If the issue is still not resolved, please get in touch with the support team by using the contact details on this page.

If there is ice build-up in the fridge, try the following:

• Ensure there is the correct clearance around the appliance. This will be stated in your user manual.
• Ensure it is located in an area of a similar temperature between 10-32 degrees.
• Check that the door is closing properly and there is no debris in the seals.
• Avoid over-filling the appliance and ensure nothing is touching the back.
• Check that the fridge is on a setting between 3 and 4.
• Keep the appliance away from any heat sources.       

If there is a smell coming from the appliance, try the following:

• Check the door seals and ensure they are clean.
• Empty and wipe out the drip tray at the back of the appliance above the compressor tank.
• Check food has not leaked anywhere and keep on top of food maintenance.                

If appliance isn't cooling, try the following:

• Ensure there is the correct clearance around the appliance. This will be stated in your user manual.
• Ensure it is located in an area of a similar temperature between 10-32 degrees.
• Check that the door is closing properly and there is no debris in the seals.
• Avoid over-filling the appliance and ensure nothing is touching the back.
• Check that the fridge is on a setting between 3 and 4.
• Keep the appliance away from any heat sources.
• Check the power is coming on correctly and, if necessary, try an alternative mains socket and fuse.

The compressor sound should be a humming noise from the compressor every now and then. This is when the appliance needs to get to the correct temperature and is expected. If you still believe it is too loud, check the following:

• Ensure there is clearance around the appliance.
• Check the appliance is cooling correctly.