PHILIPS HX6511 EASYCLEAN RECH SONICARE

If you wear braces, you can best use your Philips Sonicare toothbrush as follows. Make sure the brush head is placed at an angle between the brackets and the gum line. Using light pressure, gently wiggle the tips of the longer bristles between your teeth for 2 seconds. Then gently roll the brush handle so the bristles clean the bracket and the rest of the tooth before you glide the bristles to the next tooth. Repeat this until you have brushed all your teeth. Please do not force the bristles into gaps in the braces. Please note that all Sonicare toothbrushes may be used to clean around braces. However, our Mini brush head is especially suited for people with braces and other site-specific cleaning needs. It is 40% smaller than our Medium brush head and has a slightly longer neck.

• Ensure the correct button is being pushed (power button vs. mode button). 
• The mode button will not turn the handle on. Also, if there is not a brush head on the handle it may not be easily heard. Try placing a brush head on the handle and turning it on. 
• A final option is to place the handle in the charger and charge for 24 hours before turning it back on.

If the issue persists, please click here to direct you to the Philips Sonicare repair and exchange page with all the information you need on how to get your handle replaced.

Place the handle in the charger and charge for 24 hours before turning it back on. If the issue persists, please click here to direct you to the Philips Sonicare repair and exchange page with all the information you need on how to get your handle replaced.

If there is not a brush head on the handle it may not be easily heard. Try placing a brush head on the handle and turning it on. A final option is to place the handle in the charger and charge for 24 hours before turning it back on. If the issue persists, please click here to  direct you to the Philips Sonicare repair and exchange page with all the information you need on how to get your handle replaced. 

No, Sonicare will not harm your gums and our toothbrushes have been shown in studies to be gentler on dentin than a manual or an oscillating toothbrush. While gentle, Sonicare technology cleans effectively by: 

• Gently whipping toothpaste and saliva into an oxygen-rich foamy liquid; 
• Directing the liquid between and behind teeth, and along the gum line where plaque bacteria flourish; 
• Gently massaging the gums, stimulating blood circulation and helping to dislodge plaque.

The DiamondClean comes with special Gum Care and massage modes to assure even more comfort for sensitive gums. Gum mode provides two minutes of complete whole mouth cleaning, with one additional minute of gentle cleaning for problem areas and along the gum line. Massage mode uses Philips's patented technology to drive fluids to stimulate gums, resulting in healthier gums.

It is normal to have a small gap between the bottom of the brush head and the top of the handle where the shaft is located. In fact, the gap is necessary, because the brush head must be free to move in order to deliver the brushing action needed to clean your teeth. However, even though there is normally a gap between the brush head and the top of the handle, the brush head itself should not be a loose fit on the handle, nor should it slip down the drive shaft during use. If this occurs, it can often be corrected simply by installing a new brush head on the handle. If the issue persists after this, please click here to direct you to the Philips Sonicare repair and exchange page with all the information you need on how to get your handle replaced. 

Your toothbrush may sound loud if the brush head is not attached, particulary in Sensitive and Massage modes. However with the brush head attached, the noise level is normal. This change in sound does not affect the performance of your toothbrush. Place a brush head on the handle and turn on, this should alleviate the noise. If the issue persists, please click here to direct you to the Philips Sonicare repair and exchange page with all the information you need on how to get your handle replaced. 

Without a brush head placed on the handle, the vibration mode may be hard to notice. Try placing a brush head on the handle and turning it on. Make sure that the toothbrush is charged properly - place the handle in the charger and charge for 24 hours before turning it back on. If the problem persists, please contact Philips Consumer Support. You can do this by calling 020 79 49 0240.

You might have accidentally deactivated Quadpacer. To reactivate the Quadpacer: 

• Press and hold the Personalised Brushing button for 5 seconds until you hear 2 beeps. 

This indicates that the Quadpacer is active again. To deactivate the Quadpacer: 

• Press and hold the Personalised Brushing button for 5 seconds. You hear 1 beep to indicate that the Quadpacer has been deactivated. 

If you continue to have this issue, please click here to direct you to the Philips Sonicare repair and exchange page with all the information you need on how to get your handle replaced. 

Please click here for the Philips troubleshooting tool. If you are unable to find a solution to your problem, we will guide you in booking a repair or exchange of your product in one of the Philips Authorised Service Centers.

Counters, shelves or any surface made of metal (for example, stainless steel, nickel, or iron) may interfere with the operation of the charger and prevent the handle from charging. Placing the charger glass on a different, non-metallic surface will allow the handle to fully charge. Be sure to charge your Sonicare for at least 24 hours before using again. 

If the issue persists, please click here to direct you to the Philips Sonicare repair and exchange page with all the information you need on how to get your handle replaced.

Yes, once you turn on your Sonicare DiamondClean handle, you can pause the brushing after 5 seconds of use. Before the 5 seconds of use, the handle will simply switch modes. To pause the brushing after 5 seconds of use, press the on/off button. To resume brushing, simply press the on/off button again and the handle will continue and finish the routine. Please note that if the handle is paused for more than 30 seconds, the lights on the handle will fade off and the handle routine will reset.

1. First, make sure that your toothbrush is fully charged. 
2. Did you purchase your toothbrush within the last 60 days? If so, your Easystart feature may still be activated. The Easystart feature gently increases power over the first 14 uses to ease into the Sonicare brushing experience. If Easystart is activated, your brush may not seem to be as powerful as expected. 
3. The Easystart feature on your toothbrush may have been activated.To determine this, place the handle in a plugged charger base and press the on/off button firmly. If you hear one beep, the Easystart feature has been deactivated. When you use the brush in this condition the brush will be working at its full power level. If you hear two beeps the Easystart feature has been activated, and you will feel less power. 
4. If your toothbrush has more than one mode of operation, you may have activated a different mode with a different brushing action. For brushes with dual speed settings, the dual speed button may be at reduced speed setting. 
5. Old worn brush heads can also seem to be less effective or powerful in their rushing action. If your brush head has been in use for more than 3 months, it should be replaced with a new one. If the problem persists, please contact our Support team here. 

It is normal to have a small gap between the bottom of the brush head and the top of the handle where the shaft is located. In fact, the gap is necessary, because the brush head must be free to move in order to deliver the brushing action needed to clean your teeth. However, even though there is normally a gap between the brush head and the top of the handle, the brush head itself should not be a loose fit on the handle, nor should it slip down the drive shaft during use. If this occurs, it can often be corrected simply by installing a new brush head on the handle. If the issue persists after this, please click on the following link. It will direct you to the Philips Sonicare repair and exchange page with all the information you need on how to get your handle replaced. http://www.philips.co.uk/e/support-home-page/handle.html

If you are unable to resolve the issue, then please either call us using the phone number on this page OR click HERE to arrange a return or exchange.